Ordered an item and was immediately charged for the item, all well and good. However, recieved and eamil 3 days later explaining the item was out of stock. It then took another 2 days to get my credit card credited. I wasn't very impressed with the f...act that it took them 3 days to tell me an item was out of stock. I should've been told immediately it was no longer available, for that matter, the web site should've been updated with that information as soon as the item became unavailable. Read more Less
I ordered a rug from this website. The next day I received an order confirmation email, and then a separate email stating that the rug was backordered. Then, the same day, I received an email confirming shipment. I got the rug 4 days later -- good de...livery speed, despite the weird communication about backorder. Then...I opened the rug. It has clearly been used. It has hairs (human - long!), stains in multiple colors, and dirt all over it. I emailed customer service demanding a refund and free return shipping. They told me they had to check with their "vendor" before they could do anything. This took several days. Finally the vendor approved the return. Seems that Rosenberry Rooms should be able to work with their customers to manage the returns process without having to talk to their "vendors" -- whatever that means. I will never order from this website again. Between getting a used, dirty rug and not having an easy returns process, I'll stay away. Read more Less
I ordered an ergobaby carrier and infant insert on a sale. Both items showed as available and my card was charged. Days later I received an email that they were out of the insert and asking if I wanted to cancel my entire order. I talked to customer ...service and decided not to cancel. I made my dad buy and hand deliver an insert to the friend so she would get her carrier all together for her newborn. Today I got another email telling me they had canceled my entire order because they were out of carriers. Everything about this experience has been terrible- especially that my friend has been excitedly waiting for a carrier that is never going to arrive. Now I have to order from somewhere else. Avoid this company. Read more Less
I got an area rug for a 1/4 of the price on Overstock.com. This place is a total rip off!!!!
I ordered a customed letter and they told me it would be ready before or within 8 weeks. To my surprise and dissapointment the letter was not ready at all within the agreed time frame. They seemed so formal and trustworthy when I placed the order. I ...am so shocked to see they dont care and just keep telling me they have no response from the vendor. I really hope this review helps others when ordering something from Rosenberry Rooms. I decided to cancel the order. Read more Less
Ordered the personalized luggage tags. Love them. Fast shipping too.
I purchased a lovely light for for a walk-in closet - not knowing that codes do not allow a light in a closet where bulbs are not covered. Delivery was longer than with most stores - almost two weeks. I am glad that I checked the return policy prior ...to returning the light, or I would have been even more frustrated than I currently am with the process. Before returning you need to receive a code from the store to write on the return label as well and to be included in your package. Not doing this will result in Rosenberry Rooms returning your item to you and charging you for the shipping. That is ridiculous. But it gets worse. I called and there was no answer. I tried calling again to reach a person, but could not. I had to leave a message. I was on my way out the door to make the return and was not able to do it, because I did not have the return code. They did email it promptly, but I had already aborted the plan and could not get it returned for almost another week - almost missing the acceptable return date for Rosenberry Room policy. No matter how cute an item is, I will not purchase anything from this store again. Read more Less
Thank you so much I love everything.
Very, very pleasant multiple experiences ordering from them. Excellent, attentive customer service, very friendly. Beautiful, elegant, high end merchandise. Love their products. Customer for life!
Great product....I could not be happier. It Is washable and looks great.
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