I follow directions exactly what it said to apply the soccer wall decal and it came out better than I thought it would be. Its just great and the only thing I would say is that I wish it was a cheaper because I could buy 2 more that I seen on the web... site. I do like the web site and will definitely continue to shop on it. Read more Less
I still don't have the phone case I ordered!!!!!!!!!
I have ordered twice now from Rosenberry Rooms. Both times the customer service has been outstanding and the delivery prompt. They have a great selection of unique items also!
Products was very satisfactory!! Ordering was easy but I couldn't find out about different delivery options or when my order was shipped until I received it- which was fast. (I did not contact customer service)Overall- Very happy with the web site an...d my purchase and will shop again!! Read more Less
Ordered letters for babies room which were super expensive. Letters came damages so we went through hoops to get them to agree to take them back and fix mistakes. That was 3 months ago and every time I call they kept telling me they are waiting on th...e vendor ( who doesn't have a phone only email). No answer on what happen to our letters but kept getting emails stating they will be on there way by the end if the week. Same answer every time We called. Would not order anything from them again. Read more Less
For those of you wanting to purchase from here, I would keep looking. They do not stock products, they supposedly ship from designers...
I had a problem with my order and spoke with Erin Clarke about it. She was not at all helpful, and was also very very snotty. I would not order from here again.
Ordered an item and was immediately charged for the item, all well and good. However, recieved and eamil 3 days later explaining the item was out of stock. It then took another 2 days to get my credit card credited. I wasn't very impressed with the f...act that it took them 3 days to tell me an item was out of stock. I should've been told immediately it was no longer available, for that matter, the web site should've been updated with that information as soon as the item became unavailable. Read more Less
I ordered a rug from this website. The next day I received an order confirmation email, and then a separate email stating that the rug was backordered. Then, the same day, I received an email confirming shipment. I got the rug 4 days later -- good de...livery speed, despite the weird communication about backorder. Then...I opened the rug. It has clearly been used. It has hairs (human - long!), stains in multiple colors, and dirt all over it. I emailed customer service demanding a refund and free return shipping. They told me they had to check with their "vendor" before they could do anything. This took several days. Finally the vendor approved the return. Seems that Rosenberry Rooms should be able to work with their customers to manage the returns process without having to talk to their "vendors" -- whatever that means. I will never order from this website again. Between getting a used, dirty rug and not having an easy returns process, I'll stay away. Read more Less
I ordered an ergobaby carrier and infant insert on a sale. Both items showed as available and my card was charged. Days later I received an email that they were out of the insert and asking if I wanted to cancel my entire order. I talked to customer ...service and decided not to cancel. I made my dad buy and hand deliver an insert to the friend so she would get her carrier all together for her newborn. Today I got another email telling me they had canceled my entire order because they were out of carriers. Everything about this experience has been terrible- especially that my friend has been excitedly waiting for a carrier that is never going to arrive. Now I have to order from somewhere else. Avoid this company. Read more Less