I've dealt with them for a 5 semesters and haven't had an issue until now when I sold one of my textbooks to them. Keep in mind I always sell books to them and had no problem and all of these are on my account. They received the textbook and reported... it to be in poor condition. They will not pay even a fraction and will not send it back. Almost theft. DO NOT USE THEM. There are many other great companies out there. Utilize them! Do not use Textbooksrus. Read more Less
I bought a textbook from here for my business class. I bought it on the 1st day of school. It said it would come in less than 2 weeks. We got 1 email about our receipt but nothing else after that regarding the shipping. After 1 1/2 weeks went by we e...mailed customer service concerned & they said its coming. Over 2 weeks past concerned more & behind in classes I decided to call FedEx personally & they said they textbooksrus never asked for that to be picked up. we then emailed textbooksrus asking for them to send the book and please pay for overnight shipping since that was their fault and it’s been way past the due date for it to come and please calls me. They emailed back saying it’s lost & they refunded the money. Since that did not solve anything I then found their customer service # & asked to speak to the manager. Jeff was so rude saying he was not going to give anything off. He would be losing $ and it was not his fault. He said we could reorder the book but now the price went up so we would have to pay for it for a higher price. It was so upsetting. The best he could do was giving 5 day shipping and that’s it. While we still have to pay for the textbook full price plus more bc it went up in price. Horrible service and so rude. do not buy from them. They mess up and they will not help you or give you a reimbursement of what you deserve. i had to go elsewhere to buy the book and pay out of my pocket overnight shipping bc i was so late/behind with the readings. i will never spend my money on them again when they do not treat you as a customer and could care less about their mistakes and make it worse was so disrespectful and rude to me. I have never in my life experienced such a rude manager. Read more Less
I ordered books on a Wednesday from this site and was told I would receive them on a Monday. On Friday I got a note saying my book was out of stock and they couldn't ship it.There's something to be said about a company that can't even keep track of t...he books they currently have in possession or are already spoken for. Read more Less
DO NOT get books from here. They sell books and take your money and they don't even have the books. Worst site ever. I will tell everyone I know and post on the board at college NOT to buy from these crooks.
Sent TextbooksRus near mint textbooks. 90% of pages unopened. They returned 2 of them telling me they were damaged. This damage was done while they were in their possession or in transit with Fed Ex. I filed a complaint with the BBB and a claim with ...Fed Ex. In the end, I still have my damaged textbooks and no money. TextbooksRus is the worst company I have dealt with online. Stay away from TextbookRus.com. Read more Less
I ordered a book which "shipped" a month ago, but this company does not provide tracking numbers so there is really no way to tell. I was told that I could receive a refund after 20 days, but after 20 days they just told me to wait a little longer. I... said no, I want the refund, and then they stopped responding to any of my emails. I would recommend avoiding this seller even if you have to pay more. Tracking numbers are standard. Read more Less
I've been getting my books here for the last couple years. Their prices are great! I've never had any problems. I sold back some books too, and they give you a fair price unlike my campus book store. They gave me a little more then the original quote...! Shipping is covered too. Read more Less