I placed my first order for a Torchier and matching table lamp with Arcadian lighting on Spetember 20, 2004. The entire process was very simple. Their web site is designed for easy navigation, to make searching for products and ordering a painless pr...ocess. When I received my order, the table lamp which was supposed to be 22 inches, was actually 28 inches. I called Arcadians toll free number and spoke with Tony. He pulled all of the manufacturers literature and found it all showed the lamp as 22 inches. He promptly contacted the manufacturer directly and they informed him that all of their literature was incorrect. When he called me back, I told him that although the lamp was taller then what I wanted, they were so beautiful I thought I could adjust. I adjusted rather quickly and decided that I would order a second 28 inch table lamp from Arcadian Lighting. When I went to their web site it had been updated to reflect the correct height of the lamp. I decided to order the second lamp in part because the lamps are so beautiful and also, because of their awesome customer service. I was so impressed with Tony and Arcadian Lighting, I have told my family and friends about them. I am a very satisfied customer and will return for all my future lighting needs. Thanks again Tony and Arcadian Lighting!, Rosanne Read more Less
I purchased a set of floor and table lamps for our study, and they are even nicer than I thought. They seem to have a very large selection of lamps at reasonable price, and it is in general a pleasure to deal with them.
bulbs came frosted instead of clear. Tony of acadian was very helpful sending the correct bulbs. Highly recommend using this co. if any problems ask for tony
Product came exactly on time. Exact product that I wanted. Would order from them again.
Good pricing, lamps received timely and in good condition. Good return policy--no restocking fees! Would order from again.
A pleasure doing business with this merchant who was very professional and courteous!
Large selection of lighting, we found the lamps we were looking for and they had the lowest price we could find on the net. There comunication is excellent. If you are looking for lighting this is the place. Thanks Arcadian Lighting
I received my pendant lights within a week of ordering, with the best price I could find on the internet!! ($60.00 less than retail per item!!) Arcadian also e-mailed me twice with order & shipping info to keep me updated. I am definitely going to us...e them again on my next lighting order!! Read more Less
Easy site and fast friendly responses to my emails. I had requested my lamp be sent a few days later than it was supposed to but it shipped earlier anyway. Otherwise very good experience.