My mattress is AMAZING! I haven't had such a good night's sleep in YEARS! I have been recommending Saatva to my friends and coworkers from just after my order was placed until now. Saatva's customer service goes above and beyond! I've never before h...ad a company CALL ME right after I submitted my order to make certain my invoice was correct. Most companies just go with whatever is submitted and any errors made are the customer's fault, not theirs... but not Saatva. They go above and beyond to make sure everything is correct. Now, the company that was contracted to deliver my items is a different story. They only delivered half my order at first (luckily, the soft sleepable half), then, despite having made a note about when the second half was supposed to be delivered, they never actually SCHEDULED that delivery for the date noted. Only thing keeping them from getting an even lower rating on this is the fact that they're taking ownership of the error and making a special weekend delivery (since it's insanely hard for me to get out of work on weekdays and I've already sacrificed two weekdays for them). I'd only ask Saatva to look into different delivery method options in Southern California... if only to scare the current delivery company into double checking its quality standards... Mattress is amazing, and Saatva is amazing... 10/10 would buy from them again, and I plan to! Read more Less
I was very happy with the help I received from all people I worked with in the ordering process. Since my mattress has been delivered I was thrilled with the quality of the product. 5 stars
I did a lot of research on all the mattress brands that I was interested on.Buying a mattress is not an easy task. The deciding factor for me was the organic material used in this mattress. If you go to their web site you will read in detail what I'm... referring to. The next step is to check the materials in the other mattress that you might be interested in.I'm very happy with my decision. The delivery went smoothly. Read more Less
One of the easiest websites to navigate that I have used. As promised, a representative called me within a few hours after I placed my order to confirm and answer questions. I cannot rate delivery and product yet.
We ordered last night and the service has been excellent so far. We had a question and the rep. at the company was very helpful, Richard. The day after they called to confirm our purchase and asked if we had any questions.The delivery has not happene...d so I can not rate that as of now but will after delivery. Read more Less
The online shopping experience was easy, as was the ordering. Received a call from a sales person within 2 hours of placing my order, which the site says will happen. So far, so good.
Service was great up until my purchase - downhill after that. When the delivery call didn't come as projected, I emailed the same person who originally confirmed my purchase - no response. The person on the "chat" line was more helpful, but said he w...ould stay on top of it and would contact me with more information - not so. The WOW factor I read about on the reviews was pretty much gone after the purchase. The delivery finally came with only 24 hour notice - but they came and set up bed and were polite. My Luxury Firm is actually a little softer than I expected but I will give it a few more days to update the actual bedding experience. If the bed is all I hope it will be, the rest is par for the course, and I will consider this a great purchase. Read more Less
Great company and very polite sales personnel. Great for after sales follow-up
If all companies followed their model of excellent customer service and amazingly priced products, retail sales wouldn't be such a bad space to be in because you'd get happy customers all day long. I'm confident that they'll deliver an amazing produc...t to my doorstep, just as they've delivered amazing customer service insofar. Keep it up, guys! Read more Less