This Pet Pharmacy will delay your order and then outright lie to you about what happened! You can never depend on them to get your order to you within any consistent time frame. If there are any issues with your order you will Never be notified. You ...must contact them after you have found the wait to be too long and then they tell you lies as to why its been delayed. Good customer service is an unknown concept to them. They bill you long before they ship so if they screw it up you have to go through the long process of getting a refund back to your credit card. My advice is to use another pharmacy. I have been with this company for my dogs meds for more than 18 months and have finally thrown in the towel. I am so tired of the constant delays with no honest customer service!! Read more Less
There was a lot of confusion regarding my order and a long delay before my order for medication was shipped. My emails were not rsponded as they should have been. However, the customer service girl did make it right by expediting my order at no char...ge to me. I will order again and see what happens Read more Less
Good, reliable vendor. The processing/shipping of my first prescription drug was a little slower than I'd like (missed one day/dose cuz ran out of first bottle, despite ordering very early to avoid that). The refill went fast. I suspect the vets a...ren't "enthusiastic" about losing the profit on drugs, so they're not anxious to "expedite" your order w/ a 3rd-party pharmacy. Well $10.50 *delivered* vs. ~$28 from the vet makes it worth ruffling feathers! Two purchases (initial & refill), so double those savings. :o)The website shows features like "My Account" that are dead ends and don't exist yet, but no big deal.I'd recommend using them. The delivered product seemed IDENTICAL to that from the vet, including the bottle! Read more Less
The pharmacist at California Pet Pharmacy called me because my veterinarian changed my cat's prescription to a different dosage. They wanted to make sure it was correct. That really impressed me that they are so conscientious. I have had great exper...iences on the four times I have ordered from this company. Fast shipping, too. Read more Less
They make it so easy to order and reorder the medication. Shipping is fast and prices are great! I would recommend this merchant!
I have been purchasing my pet medication there for almost a year. The customer service is great when placing orders but the follow thru from CPP is very poor. If the referring vet does not answer the fax they do not call them unless you ask them too.... Days are wasted on the delivery of the meds unless you get involved. The meds were kept at the post office and they did not alert me either. They did send a shipping tracking number which trey said was my responsibility to check. My dogs meds were detained at the post office for almost a week! My dog needed them as fast as possible. The price is very good but dealing with them is frustrating! Read more Less
Fast delivery, easy order
Great. Used them twice. Pretty quick and so inexpensive
Love the prices and delivery. Customer service was good. Asked for updates that took longer than i expected (if there were a hold up on the vets end). After my first call they kept me informed.