Haven't had the watch very long, but the transaction went smoothly. The watch arrived in good condition and in a timely matter.
Incredibly good experience. Order placed easily and product showed up at my house 16 hours later. Thank You! I will be a repeat customer for another big ticket item.
I purchased a Raymond Weil watch online recently after doing much research online and in the brick-and-mortar authorized distributers (AD). At first I was skeptical of purchasing such a high-priced (over $3,500) watch on a website from a non AD, but... the price difference was worth the risk (WatchMaxx was close to $1,200 cheaper than the best price I got at a brick and mortar AD). I checked many reviews online, and compared to other similar sites (Gemnation, for example). I called WatchMaxx a couple times before ordering to make sure that they had the watch in stock, since some of the reviews I read online had stories of people waiting for weeks due to items being out of stock even when the website said it ws in-stock. The customer service team was not really what I had hoped (let's just say they are not as friendly as some other companies), but they did answer my questions which I guess is what matters. They told me that they did not have the watch in stock, but that they would be able to order it and have it shipped to me in 2 days. In reality, it took a little over 1 week, but in the end I did recieve my watch, close to 10 days after the original online purchase. Overall, I'd say the price is unbeatable, and allthough the customer service isn't the best I've seen, it's a great site to get a great deal. Read more Less
The customer service aspect is extremely poor. The return policy and procedures are definitely designed to frustrate the customer as much as possible and make it extremely difficult to return the goods in the prescribed time in the event that you're ...dissatisfied. This is especially in view of the fact that the phones are not answered and if they are, you are attended to by an agent with very scarce product knowledge. Read more Less
everything went as expected and they were very responsive.
I bought the Longines HydroConquest Automatic L3.6188.8.131.52 and had no issues at all with the purchase. The watch arrived very quickly (1 week) even though it was shipped internationally (Australia), and the watch is definitely authentic and new. It ...works very well only gaining about a second a day and looks great. I saved a lot of money from buying it over the net. Thanks watch max. Steve. Read more Less
I bought a Omega watch, the price is good and shipment is quick, but there are obvious scratches at the back of the watch and on the links of the bracelet. I called the customer service and asked if they can mail me a link to replace, have not heard ...anything so far for 3 weeks. Read more Less
I bought a high end watch (Cartier) for my wife's b-day, and was a little nervous about buying it online. I checked several websites, and watchmaxx offered the best credible deal. I placed the order with ground shipments since I had over 10 days befo...re the day and the watch was reported available. The edge Watchmaxx gains in pricing is easily lost in communication, since they do not communicate much to the customer. After several days of not seeing the item ship, I called customer service and they assured me it would ship 2 days later, and upgraded me to 2 day shipping. After no shipment as promised I called again, and I was assured it would ship the following day, upgraded to overnight shipment. The following day it did not ship and called again, apparently there was some miscommunication on their part. It did ship the next day and arrived the day of her b-day, too close for comfort. The price is good, quality of goods was outstanding, but the shipping was not. I would assume it is because they do not have all items in stock and they have to order them themselves, even though they show as available on the website. Read more Less
The item was not in stock and as it turned out, had an uncertain delivery date. Yet to find this out, I had to place the order online and wait for a phone call from a customer service rep. I could have saved a lot of effort if the website kept up w...ith the availability of advertised products. Read more Less