I did a lot of shopping around for a specific card, and while they didn't have the lowest price, PokeOrder.com did offer free shipping on card singles, which is exactly what I was looking for.I found the card I wanted quickly and ordered it, entering... in all my information correctly and submitting a payment.I received an email that day saying it would be 1-2 weeks for delivery to take place, which was just fine by me.However, more than two weeks passed and I had received no communication nor any sign of my card coming in the mail from the store.I emailed them back asking where my card was, and then checked my order on the website, only to see small print (easily missed) saying my order was canceled. Thankfully they didn't take my money but they also made no attempt to contact me about the order being canceled, and gave no explanation for canceling it (the card is still in stock on their website).From now on I am doing all my TCG singles shopping on Troll and Toad. Read more Less
This was an extremely easy order. They were the best price for what I wanted, they contacted me along the way and I received them quickly. I will definitely order from them again.
I have usually buy TCG boxes on pre order. This company will not honor your pre order price if the item becomes hot and the price goes higher in value than the pre order price. They cancel the order. This is a very dishonest and unreputable company. ...Latest example-I order 2 boxes of MTG Modern Masters at $150 per box and prepaid months in advance--Once released the box value was around $20 per box so they cancelled my order, and it was not easy getting my money back! Just another greedy company who do not care about loyal customers. I will never do business with them again. Read more Less
Always positive news and experiences with PokeOrder - I know that I will keep shopping for as long as Possible.
Easy shopping. Got exactly what I wanted. True to shipping time.
I have placed two orders with pokeorder.com; first order was missing an item which they quickly refunded without even asking if I would like it shipped out, which as the supplier they are duty bound; but no harm done. Second order I placed they sent ...an order confirmation with the correct shipping address. but when they sent the shipping confirmation it had somehow changed to an non-existing address. They said they would fix it and get back to me, next day I received a partial $25 refund (for a $308 order) when I asked them what the refund was for they never replied. Its been nearly 30 days since the order and I will soon have to file a claim with paypal due to their sudden lack of communication. - 2 orders in a row they have messed up, first understandable, second inexcusable. Read more Less
I ordered some cards on march 29 and waited 9 days until sending them my tracking info and now its been four days counting today 4/12 and have still have not gotten an email from them. Than I tried calling the store from the number from their website... five time and got no answer. These people are the worst when it comes to customer service. I can wait for my order but I would at least like to know where my order stands on being shipped out and when it will arrive. Two weeks is almost up. Read more Less
Even tho the order was a little bit delayed they at least took the time to contact
Me ant let me know what was going on. The website is easy to use and prices are a great deal. I will be ordering from them in the future!