I've never had a problem with these guys in past transactions - until now. VERY disappointed with customer service on this one. Bottom line is I placed an order that was shipped to me (promptly) but was lost in transit. The tracking number clearly... shows this package is officially 10 days past the promised delivery date and is unaccounted for. The shipper has had a tracer out all week with no results. Not my fault or iHealthTree's. My current credit card statement reflects the $275.88 charge for this lost merchandise. iHealthTree has NOT offered to replace this shipment even though it is clear I never received it and expects me to wait until the shipper's final conclusion is given...whenever that is. They didn't even offer a refund! All they offered to do was send me another single unit of the merchandise I ordered - while we wait - and charge my credit card for that too! No way! When I first tried to let them know there was a problem, all I kept getting was a recording saying their offices were closed. I tried emailing (twice!) and they bounced back as undeliverable. Obviously I got thru to them, but I'm so disappointed that I'm still without my stuff and all I've got to show for it is a charge to my credit card. I'll give them today in hopes of a resolution. If I hear nothing, then first thing tomorrow morning, I contact iHealthTree to formally cancel the order, request a refund, dispute the charge with my credit card company and re-order from someone else. Read more Less
this has been my third or fourth time of ordering from iHealthtree.com and I have never had a problem.
Not a problem @ all. Thank God. I purchased Black Tea @ a great price. Thank you.
Thank you for the service given to me and the frieght was not any trouble iether Graham Quinn
As shown, delivered on time as ordered. no problem
This is approximately the 4th time I have ordered from iHealthTree. The prices are great and the service is always more than acceptable. I will continue to do business with this company.
Good. Delivered quickly and on time, all the way from California to DC.
All-in-all a good transaction with no problems. Shipping took longer than I expected, but it was free for several heavy items (so I can't really complain).
One of my favorite companies. Order from them regularly. Very responsive; excellent customer service, far above average.
I very much appreciated the service I received. The price was excellent and the staff very friendly and helpful via email. I will be back!
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