I ordered a blanket from Chicks the 1st week of December, received order confirmation e-mail. Waited 2 weeks for shipping, and called Customer Service, which more often than not, hangs up on you. I was bluntly informed that my blanket was on backorde...r and wouldn't be in until next month. The rep. was quite rude, and seemed to believe I should have known it was on backorder when I ordered it ?? I waited until the end of the 1st week of January, still no blanket or updates, so I called and after getting disconnected 3 times,, I cancelled the order. I used to enjoy stopping at the store in Delaware to shop, however, their online service leaves much to be desired.. Read more Less
I decided to order some items from Chick's, and about a week later, I ordered more because I was in love with the prices. It totaled about $120. This was my first time with Chick's. A couple days after the second order, I got a shipping confirmation,... yet I had not received one on the first. So I waited a few days, and then sent a email suggesting my curiosity in the state of my first order. They emailed back that one of the items was on backorder and that they couldn't ship it until the next week. So, comes the latter part of the next week, no confirmation email on the first package (although I did receive my 2nd order and was satisfied), so I email again. They say that they shipped it that day, and that it is expected to arrive within the next day. I use the tracking, and it is supposed to arrive next week. 4 weeks for one silly package. Come on. I would be satisfied if they told me voluntarily that the first package was on backorder, but the fact that the customer had to come to them was unprofessional. They should have upgraded my shipping after all of this, like horse.com did once for me. I'll happily pay the few more dollars to shop there or Dover, Stateline, etc. Cheap prices, yes, if you are willing to wait a month. Read more Less
Ordered 2 blankets and 4 slickies for a show. Order form and online did not indicate items were backordered and I was under the impression I would have products in plenty of time for show. Two weeks later I still did not have my produxts. Called them... and they finally told me the item were backordered. Finally received half my order. The blanket was cheap plastic and made my horse sweat so bad I cannot even use it. Four weeks later I still do not have second half of my order. Finally just now cancelled it. Buyer beware. If you need it fast, this is not the place to go. They do not inform you of when backordered, and will mislead you as to how soon things will come. The prices are good, but I sure wouldn't use them for blankets or anything as important as that. Read more Less
Placed an order on 10/14-10 days later (shipping for this company is horrible) I received my merchandise but one of the horse blankets was not in the box. I called and spoke to a woman in the customer service dept. She said that they "should have cal...led me...they did not have the blanket in the color I ordered but they had it in another color". I said it was fine she said she would send it out that day. 10 DAYS LATER...NO BLANKET. I just called the company again-They said the order was never shipped. They do not have it in stock and that's it. Now, it's been 3 weeks, it's cold and I have no horse blanket for one of my horses...Thank You Chicks. Perhaps your "family owned company" is getting to be to big a business for you. Shame on you-I will be sure to tell everyone about your great service and great "deals" on blankets...that is if you ever get it!! Read more Less
I lived 5 miles down the road from Chick's for 2 years. They are a family owned business, and are great people. The prices are ALWAYS the best, and all the people are VERY nice there, with the exception of one lady, and if I call I just ask for someo...ne else, but you can't beat the quality and prices of their stuff! I've never had a problem with shipping with them. Always got my stuff really quick. If you can find stuff for a better price somewhere else, I would be shocked. Read more Less
I placed my order on 11/13...got a confirmation email for order then nothing. After 10 days I called and they said the order was being shipped that day...my card was charged. I waited another week with no followup mails and no delivery. Called them a...gain and this time they said the same thing....it would be mailed out the next day.......STILL WAITING!!! It has been almost a MONTH!!! Read more Less
Best prices, best service and real people who know horses.
BEWARE!!!! My advice is to take your business somewhere else! Chick's Discount Saddlery shipping policy states that orders placed before 1pm are shipped out same day. I placed and order on Wednesday 9.19.12, a fairly large order of supplies needed be...fore a horse show event that weekend. I paid for 2nd Day shipping as we needed the products by Friday night. I never came! I received a confirmation email of the order but no tracking numbers. I looked up online to see my credit card had not been charged yet. In other words...they never processed my order. Now I have a barn full of disappointed children and horses with no hoods to keep their manes flat and braids safe! Had I known they couldn't fill the order, I would have placed an order with a company that could DELIVER the goods! I will NEVER buy from this compnay again!!! First and LAST time customer! Read more Less
Ordered on Monday night and got it on Wednesday.