Can't comment on customer service, as none was required. Shipping was free and they sent it 2nd day USPS (it actually took a week, but the was the fault of USPS, who decided to send it from CA to MI via Hawaii). Price on ThunderPower LiPo batteries ...was the best I could find, with free shipping to sweeten the deal. As is mostly standard nowadays, no surprises, you know exactly how much you will be charged before committing. Read more Less
Always buy from them. Great service and prices!
Product shipped promptly and it was what it was supposed to be. Everything was good except I though he overcharged for the shipping.
They had the odd battery I needed in stock and shipped it quickly in a protective wrapper. Great experience.
Battery Specialists made it easy to find the replacement battery for my home alarm touch pad unit. The price was very fair and less expensive than buying it locally. And the battery arrived sooner than expected.
Our company buys from battery specialist all the time. Never had anything but great service and quality products.
Have used them many time for different types of batteries (wireless handsets, watch, button cells for toys, etc). Have always exactly what I ordered. No problems. Quick shipping time. Will order again.
Fast turnaround; excellent products; best of all free shipping.
Order placed on Thursday 08/23/12. I paid for 2nd Day Air delivery. On 08/29/12 seeing the order hadn't shipped, I asked to be credited for that charge. They said no, that there's a disclaimer on their site saying it "Usually Ships in 2-3 Days". They... told me this 4 business days after order placement! Huh?! On 08/30/12, a full week after I placed the order, I asked the order be cancelled, I'd found the batteries in stock elsewhere. I was told I'd have to pay $722.81 (50%) restocking fee. Hmmm.... this, for an order that hadn't even shipped! In my opinion, the web site should've told me "Out of Stock". Plain English for there WILL be a delay, and I wouldn't have wasted $$$ on expedited shipping. There was no indication these batteries were back-ordered. Allowing customers to pay the expedited shipping charge for items that aren't readily available to them seems unconscionable. Two points... 1-How can customers be allowed to pay for expedited shipping, when Battery Specialists knows there's no way an order can be completed in (in my case) 2 days? Battery Specialist's apparent delivery philosophy is "Yes, we can ship 2nd Day Air, and when we get around to shipping your order, it'll be sent 2nd Day Air". 2-My order shipped 09/04/12, 7 business days after order placement (not the 2-3 days noted on their site). The batteries finally arrived 09/06/12, totaling 15 days. Boy!, I sure glad I paid for 2nd Day Air; no telling WHEN it'd have been delivered otherwise! Thank you Battery Specialists, it's been amusing. Read more Less
I have made purchases from Battery Specialists several times over the last few years, both for work and for personal use. They are top notch, across the board, in every aspect. I will continue to be a customer and recommend them.