Everything was great until it was time for delivery. I called Homedirectusa to let them know that my apartment build has two parking lots so they knew which one to use. I guess they did not tell the driver that because he showed up at the wrong o...ne. I told him how to get to the correct one(right around the corner) when he called to let me know he was there. He ignored my advice and insisted that I go to where he was to let him in. I was already outside waiting for the truck to come around the corner so I walked around the building to where they were. As it ends up they did not want to traverse the halls and tried to cut across the courtyard leaving me with the box spring and frame. I got tired of waiting for them (needed to get back to work) so i used their dolly and pushed the box spring and frame to my apartment then I had to go let them inside. The in home setup is apparently them leaving everything against a wall. Delivery & the non existent set up was such a hassle, I am not sure it was worth it. Read more Less
The mattress just came in today. It took 2 weeks for a custom made mattress to get to the shipping department. It was scheduled for delivery to my home the following week. I am extremely happy with this service. I will write about the mattress in abo...ut 8 days to let you know what I think of my custom Regal Suite Plush 2 mattress. I am thrilled to have a double sided mattress again. I've purchased 3 others from the same manufacturer [Serta} and have been very disappointed in them all. One sided mattresses can't compare to flipables in my opinion.US Mattress has been wonderful so far. Read more Less
Second purchase... Just as good and timely as the first...
Very pleased with US-Mattress. No hassle and the price was better than any dealer in my area. I placed the order on 11/06/13, mattress date of manufacture was 11/12/13 and it was delivered in home on 11/20/13. Direct from factory to customer, no m...iddle man to deal with. I emailed one local merchant to see if they would match the US-Mattress price. They didn't even bother to respond. Read more Less
Overall my experience was very good. I measured for the specifications that I needed, according to their instructions which were accurate. Unfortunately I missed the instructions that there could be a variance of 2 inches along the length & width. On... receipt of the product I was quite surprised that the mattress was 2 inches short both length & width. The box spring was correct measurements. Immediately called their customer service department and they agreed that I could deny acceptance and they would return my payment, but the I should reconsider the option that the variance wasn't all that much, only being 1 inch per side. Once sheets, etc. are put on, the variance is not noticeable.Happy with the product. Read more Less
When you buy a high end mattress and you pay couple of thousands of dollars on it, you expect to get a minimum respect from the delivery truck driver. He was rude, and he literally throw the mattress from the top of the truck in the street.. We live ...in 22nd floor and he even didn't care about helping us to bring the mattress to the lobby..I don't recommend this company to any family or friends. Read more Less
Repeat customer. Exceptional service from point of order to delivery.
All is well"!"
All is good so far!