Really happy with US Mattress, the mattress itself very comfortable, sleeps well, customer svc is great, so is the delivery not to mention the price. Great service!
Good quality and good service attitude, delivery on time accurately.I will continue to buy and recommend friends to buy!
Delivered By Pros would definitely buy From this merchant Again!
I really like the mattress protector I purchased from US-Mattress. It is everything as it is described.
The mattress looks good and is nice and firm plus it's finished on both sides so it can be flipped. Delivery was good with polite men.
US Mattress did a good job, they got the order done and shipped out. The shipping for Phoenix is 2 day even when they say next day...plus if you don't order in the morning it is already the next business day for them so it really takes 3 days, plus ...the weekend....so next day turned into 5 days. Not exactly what was wanted but it was ok.The shipping company was not the best, the did some minor damage on the mattress. US Mattress offered to exchange it but they would not ship out til the day after they received the damaged one to it would be over a week. That was not good, so I took the damaged one instead and they gave me a $65 credit. Also the delivery company sent one small skinny guy to deliver the 250lb huge mattress. If I was not there it would not have been delivered, they are lucky I decided to go there. They need to always send out two people when they deliver mattresses. Read more Less
I just think this mattress is just ok states it is plush not plush at all really a firm mattress. I've woken every night sore really disappointed in purchase. The reviews were really good makes me wonder.
This is the 2nd time I try to respond to this review of US Mattress. The first was not posted. However I have been able to go on Angie's list and others such as Consumers reports.US Mattress and NSD both fail to follow up to my resent request to info...rm me of the status of the delivery of our mattress.Per NSD Web site and email it was in their terminal five days ago (they were supposed to call within 48 hours). Yet they have not called to schedule a delivery.With research I have found several court case's against both company's in several states.From not honoring their 100 day warranty to delivering refurbished, manufactured seconds and even return products as new mattress.When looking at the reviews on the Yahoo site (which their stock is in the tank) It's obvious the excellent ratings are put up by employees of both company's for damage control.It is my opinion (base on my experience and their own conflicting emails and voice mails) That US Mattress is dishonest in it's business practices. Read more Less