No complaints here!
The item we bought did not come with instructions. When we called they told us to go on line and download the instructions from their website. The download was for a different model and the instructions did not help us with our problem. I felt that t...he item that they sent us had been been returned by someone else by the way it was packaged and the missing instructions. I am planning on buying another of the same item and I plan to buy it elsewhere. Read more Less
We ordered on May 8th and was delivered on May 21. This is a great comfortable mattress for a low price. Delivery was accomplished as stated and we received a call a day before delivery telling us the time delivered and they also called 1/2 before.... Great service, great price and also hulled away my old mattress at no charge. Read more Less
I checked out the comfort of this mattress at a local retail store. Then I purchased it on line. From order date to delivery was 13 days and there was no shipping charge and took away my old mattress at no cost. The delivery agent called me a day ...before as to the window of times 11-3PM and also called 30 minutes before they arrived. Best deal and service in anywhere. Read more Less
Shopping was goodPrice was excellentSmall issue with my email address, a quick call to Customer Service had me realizing I was dealing with a company that cares about their customers over and above the norm.Shipping company was courteous and helpful ...out of the gate, delivery personnel were friendly respectful of my home and made the experience enjoyable with small talk etc...Overall an outstanding deal. If the email issue didn't surface I wouldn't of had to call and experience the customer service, so that's a good thing Read more Less
Great to deal with. No hassle. Thanks
I ordered a daybed cover on May 6, the amount was charged to my charge card and I have not seen the daybed cover yet. I wrote via email to their customer service and have not received a reply. I am very dissatisfied with the way U.S. Mattress does bu...siness. It is now May 18th and there is no sign of them.. Read more Less
It's been almost 2 weeks and our order hasn't made it out of processing !
The purchase was quite easy and the delivery was flawless. Wish all our purchases and delivered items were handled in this manner. Would highly recommend to a friend.
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