I purchased a Baum Mercier watch 18 months ago. The watch kept terrible time. I returned the watch to Authentic Watches to be repaired. They informed me the watch needed to be overhauled for $292 plus tax. This seemed absurd as it was only 18 months ...old. I checked Baum Mercier's web site and their warranty is a full two years. Had I purchased the watch from a vendor that passed through the warranty Baum would have fixed my watch for free. Now I'm stuck with a watch that keeps terrible time and the only way to get it fixed is to pay $292 to Authentic Watches. Beware, you will not receive the factory warranty on your watch! Read more Less
Great product service and price.the wife is happy.
Purchased an expensive Tag Hauer Watch a year ago. A few months ago a crystal fell out. Crystal not broken, watch has never been scratched or damaged. The customer service is telling me to pay additional $2,400 to fix it due to the warranty does't co...ver the crystal. I'm asking them just to get the crystal fixed. They're not wiiling to work with me what so ever. Manager's attitude is sickening. Read more Less
I got really nice experience! Fast,easy and comfortable!
All was smooth . I hope Warranty wont be needed.
Excellent price, excellent service
I was a little worried at first because of purchasing an item of this cost online, but after receiving this item I was really pleased. I would definetly do business with them again.
The watch arrived very quickly and as described. I contacted customer service with a question and they were very helpful. I highly recommend this business and will definitely purchase from them again.
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