This order was a gift that was shipped on or before it's promised ship date and was delivered without delays. Based on their promptness, I would recommend them.
ordered 10 non alcoholic sangria from the website and a few days later they called me saying they only had in stock 5, I thought it is ok but I was paying a lot for the delivery but I accepted, a few days after I got my sangria and surprise it wasn't... the one I ordered, they were smaller and in plastic bottles instead of glass. I called them for a refund because It wasn't what I wanted, the collection guy was really rude and called really early in the morning when they said to me they will collect late in the afternoon, very messy, after all I got my refund but surprise again nobody payed me for the delivery cost, and I emailed to the manager a few times and he just gave me excuses all the time, so in the end I just paid delivery for nothing, I am not happy at all and I will never order anything from them again. Read more Less
Great experience from beginning to end.
I am always very satisfied with mexgrocer every time
I order. They carry very good products and ship them
out extremely fast.
Very well packaged! Thank you!
very good product an servise
I ordered an item from MexGrocer that was on their web site listed as IN STOCK. Received an immediate order confirmation. Week later I sent an email inquiring about my order (since there was no shipping info). They sent back an automatic email (check... again for your product in 1 - 2 business days). Called a week later, left on hold indefinitely so I gave up. 1 week later, sent another email to Customer Service, same automatic reply as before. Called a week later and was told the item was not in stock but would be in the next day and it would be sent immediately. A week later, I received an email from MexGrocer asking that I review the product (this must be automatic after 1 month from order since I still did not have the product). So I wrote a review like this one. The product was shipped the day of my review (after my review went online). One added note - Mex Grocer deleted my review of the product and their poor service so I'm not sure I would trust their reviews since they apparently only include high star reviews. Read more Less
I'm so glad to have found MexGrocer. They have a wide selection of products which are really difficult, if not impossible, to find anywhere else but the Southwest. Fresh food, fast delivery, excellent shipping packaging. Cans were intact and undented.... I have no doubt that if I ordered something that came in a glass container, it would arrive unbroken. I will purchase from this merchant again. Read more Less
Failed to ship order till I noticed hadn't arrived for quite awhile and e-mailed a inquiry.