When looking at the heater I wanted, I put two in the cart and went through the process to see what the total would be with shipping. I got all the way to the page where it showed the total; at the bottom of the page, there was a button saying someth...ing like "confirm" or "order". I backed out of the page because I was waiting on order approval from accounting. The next day I went back in and placed the order for three heaters. The accountant emailed me to ask why we were getting five heaters. I called customer service and explained the situation, hoping they could help me straighten out the error. The rep was quite impolite and spoke to me as if I had an exceptionally low IQ or was too incompetent to place an online order. Not only was he impolite, he was unhelpful and quite unapologetic about it. Having worked in customer service, I can honestly say I would have been fired had I spoken to our customers with such condescension. In spite of the fact that I did not complete the online purchase process for the first two heaters, I was told that I could send the products back within three days at my own expense and would have the original shipping cost deducted from my return. Considering the circumstances, I would very much have appreciated a little leeway or, at the very least, a little courtesy from the company. Had they provided that, I would have considered them for all such future purchases. As it stands, however, I will not be purchasing from this site again, nor would I recommend them to my friends. Read more Less
Great prices. They beat everybody on my Sunpentown juicer both years I bought it from them. My friends have the same good experience I do with them.
I purchase a printer from I-Market City. The unit was defective upon arrival...the quality of the prints was very poor. A replacement was sent but it was also of very poor quality. They allowed me to keep both printers to determine which was the best... of the worse. I finally return one of the printers...and kept the other defective printer. The defective printer was returned in the same and packing that I received. The printer was damaged in transit. Now I being charged for damaged printer. My experience with I-market has been less than stellar. Poor customer service with no concern for the customer. I STRONGLY URGE THAT YOU STAY AWAY FROM I-MARKET CITY Read more Less
I selected this item because it came highly rated by Consumer Reports. The unit I received was delivered defective. I immediately phoned their customer service number and spoke with a very helpful woman with an Indian accent. She asked me a number of... questions and unsuccessfully tried to troubleshoot the problem over the phone. Once it became clear the problem was with the device she indicated a replacement would be shipped. No such luck. I have received no follow-up contact by phone or email. I am disappointed with the customer service provided by this vendor. Read more Less
Took forever on shipping
I received confirmation of my order, when product was shipped with tracking number by email with expected delivery window. The product was double boxed and product had no physical signs of damage. I ordered the Danby dehumidifier on Saturday and rece...ived the following Wednesday, which exceeded my expectations. I - market had the lowest price I could find, lower than Amazon.com even including shipping charges. Extremely satisfied with my experience. Read more Less
So cute and slim!! Perfect for my suite!!
Fast and easy transaction. Completely satisfied.
They are a great company to buy from!
The even took the time to call me to let me know they could ship my order USPS to save me money on shipping!!
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