The item I purchased was heavy and breakable, but it came VERY well packaged and arrived in great condition.
Did not receive invoice with order.
Wonderful quality products, affordable prices and ships fast.
I shipped my twin gear to the manufacturer for repair after aalmost a year it hasn't been returned. Calls not responded properly?
This was an easy experience for me. The customer service rep was helpful and informed. The order arrived in just 2 days which was unexpected because of Christmas orders. I would definitely recommend them and will do business with them in the future.
Purchased a top rated humidifier that showed IN STOCK as they had the absolute best price and free shipping. I expected the item to ship quick as the site promises. A day later, I received an email saying they were out of stock and expected it to shi...p in 2 days. I contacted requesting a complimentary upgrade in shipping due to the delay as the item showed in stock when I ordered and due to the promise of quick shipping. They refused. 2 days later, I get notified that it still wasn't in stock. Again I kindly requested an upgrade. Again they REFUSED. If I ordered elsewhere for only a few dollars more I could have had it by this time. Finally, a day after that it shipped and of course via ground. Took well over a week to receive item. Good communication, however POOR customer service, The item however, works great (thus far). Read more Less
I have ordered from them before and have been very pleased..
Excellent customer service. I made an error on my order and customer service contacted me by phone to assure they got the right information. And then followed up with special instructions concerning my order, a real person called!
I bought this product in October of 2013 and upon receiving found out that I had purchased a lemon, it would not work, it wouldn't even turn on.I told customer service what was going on and they informed me to send it back with an RMA number and I wo...uld be credited my money minus a 15% fee (123.25 total). I wrapped the product, put it in the original box, inside of another box, and shipped it back UPS. A week later, I received an email that they would not be able to credit me due to the product; a.) not being shipped in original packaging and b.) being "broken"....My response was: it was shipped back in original packaging only double wrapped for protection and my second response "yes, I know it's broken - I told you when I returned it".... to no availThis product might work great for those of you who have purchased it and got a fair shake at using one but I did not - and I want to save anyone the 160 dollars that I lost to this company because of them not standing behind their product. Read more Less
I wouldn't give these people a dime. I bought a Chamion leafy greens and Wheat grass juicer attachment for $75.00. I should have checked Amazon first, because the product has a 2 star rating. It is total rubbish, essentially a scam. It doesn't juice.... The volume of liquid that is actually extracted is minimal, if any. Well, I can't return it without paying a 15% "restocking fee" and they're telling me if the box is damaged they won't refund me at all. I avoid any company that can still turn a profit by selling items they KNOW will be returned. It's like ordering a lawn mower and having a log show up, then having the vendor tell you it's a perfectly function lawnmower. With shipping it'll cost me over $20 for essentially nothing. Read more Less