I have ordered from them before and have been very pleased..
Excellent customer service. I made an error on my order and customer service contacted me by phone to assure they got the right information. And then followed up with special instructions concerning my order, a real person called!
I bought this product in October of 2013 and upon receiving found out that I had purchased a lemon, it would not work, it wouldn't even turn on.I told customer service what was going on and they informed me to send it back with an RMA number and I wo...uld be credited my money minus a 15% fee (123.25 total). I wrapped the product, put it in the original box, inside of another box, and shipped it back UPS. A week later, I received an email that they would not be able to credit me due to the product; a.) not being shipped in original packaging and b.) being "broken"....My response was: it was shipped back in original packaging only double wrapped for protection and my second response "yes, I know it's broken - I told you when I returned it".... to no availThis product might work great for those of you who have purchased it and got a fair shake at using one but I did not - and I want to save anyone the 160 dollars that I lost to this company because of them not standing behind their product. Read more Less
I wouldn't give these people a dime. I bought a Chamion leafy greens and Wheat grass juicer attachment for $75.00. I should have checked Amazon first, because the product has a 2 star rating. It is total rubbish, essentially a scam. It doesn't juice.... The volume of liquid that is actually extracted is minimal, if any. Well, I can't return it without paying a 15% "restocking fee" and they're telling me if the box is damaged they won't refund me at all. I avoid any company that can still turn a profit by selling items they KNOW will be returned. It's like ordering a lawn mower and having a log show up, then having the vendor tell you it's a perfectly function lawnmower. With shipping it'll cost me over $20 for essentially nothing. Read more Less
I am thoroughly pleased with this merchant. They immediately informed me when there was a slight delay in my purchase being avsilable fot immediate shipping and giving me the option of waiting or cancelling my order. This was Customer Service at a ...level of excellence seldom seen today. I am very pleased to have found this company. Read more Less
I purchased a Champion Commercial Juicer about a month ago. I am fully satisfied with this juicer. It was delivered really fast(in 2 days with free shipping) and the machine was in perfect condition. Harvest Essentials did a great job. great price, I... would recommend to everyone Read more Less
I place my first order with Harvest Essentials and purchased three african violets. They all arrived in perfect condition. I was impressed with the way they were packed. One was in full bloom, one had blooms ready to open and the third was very healt...hy but no blooms yet. I will definitely be ordering from them again. Read more Less
I ordered a 20 liter Harsch fermenting crock...I was impressed Harvest Essentials was cheaper with free shipping than ordering from Amazon with their free "super saver" shipping! Free shipping for 50 lb crock, AND Harvest Essentials had a $10.00 off... special when I ordered. With the deal I got, I ordered the 20 liter, instead of the 15 liter that I was going to buy from Amazon, great deal! Glad I found Harvest Essentials. Shipping was fast and fragile item arrived 100% intact and safe. Couldn't be happier! I was nervous because I never heard or this store or purchased from them before, but I most certainly would order again! Ordering was a breeze, with package tracking provided. Thanks Harvest Essentials! Read more Less
I would not ever recommend buying this unit. Even at a reduced price of $159.00 it is a piece of trash! I have purchased three of these and all the motors failed after a couple of uses! Even with the "new and improved motors" I would not buy one agai...n or recommend one. That is of course if you like throwing your money in the commode then buy one! Read more Less
Shipping was prompt. Packing perfect. No need to contact Customer Service.
The free shipping was great! Would buy again from this merchant.