On October, November and December of 2011 I made 15 orders from FragranceX.com and never received them. Those orders were paid with a credit card. The number of the orders are: 8611553, 8611526, 8611127, 8611070, 8610884, 8589251, 8488916, 8468993, 8...449634, 8490521, 8424641, 8410592, 8325017, 8249162, 8380052. FragranceX.com showed total disrespect to the customer by taking my money and never delivering the product. I DO NOT recomend ANYONE to buy in this store. Read more Less
They actually did not carry 2 products that I ordered from their site. I called after 8 days and they said it was damaged and the order was cancelled. "Damaged? Both items?" I asked. "Yes..um.. no. We do not currently have these items in stock. So yo...ur order is cancelled." There was no email notification until I actually called, but they said there had been. I call #$%$ on all counts. Do not trust this merchant at all. Read more Less
If I am asked to share my worst experience since my birth, without any second thought I would say shopping with fragancex.com.Their customer service is pathetic. Their customer service representative do not have patience to guide a customer with bett...er information. MY RATING TO FRAGRANCEX.COM'S CUSTOMER SERVICE IS ZZZZZZZZZZZZEEEEEEEEEEEER
RRRRRRRRROOOOOOOO. Read more Less
Should have read reviews before ordering. Ordered on Nov 11th - have not received my product which was a Christmas gift (now Dec 22nd) and have been told can not be reimbursed for 3 months until product officially "lost" in mail. A company with reaso...nable customer would have replaced the product immediately and kept a satisfied customer. That was not the case and I now intend to spread the word. DO NOT be influenced by cheap price and free postage - if you never receive the item ordered the your money is lost. I now have to go out and make a higher priced last minute purchase as they have let me down. DO NOT BUY FROM THEM Read more Less
I ordered a french fragrance that I needed as a gift:it came open-box, the edges were torn, you can see that it was used before2. took a lot of time for delivery and return, almost a month3.they charged me shipping costs, thow the shipping was free4.... it was hard to return, depending on the customer repr. you speak too: the first girl was telling me that the fragrance was opened by customs, but I live in US, so there is no custom . Luckily she hang up and the next one told me to return it if I wantNever gonna buy again, I'll better buy a new one from the store, and pay more, rather than having such a experience Read more Less
Too good to be true. They took the money straight away, and the product NEVER arrived. Free shipping means "we'll take your money and not send you the product because you can't track it anyway". BUYER BEWARE.
Very POOR,I made my orders on 04.14.10 and 04.16.10 and have not recived it yet.This was a gift for my mother's birthday.
I'm very disopointed!!!!
I do not recommend this merchant. Their price was the lowest and the item received was as advertised. No problem there. Here's the problem. I ordered this item for a birthday more than 2 weeks before my daughter's birthday. Shipping was suppos...ed to be 1-8 business days from the time of the order. It shipped 15 business days from the time of the order. There is no customer service department. You will always get an an answering machine and my 3 calls to check on a shipping date were never returned. I sent several emails to check on a shipping date and none were returned. That is inexcusable. I would expect the common courtesy of a return call or a reply to an email to let me know if there was a problem and when the item would be shipped. Read more Less
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