I made a order from Solis Company about 40 days ago. My order was cancelled by solis itself because my paypal account was not "verified" I was told i would recieve full refund in less than 20 days but guess what.... NO REFUND. I call multiple times a... day and can never get in touch with a person, their mailbox is full, and noone responds to emails. HORRIBLE COMPANY BUYER BEWARE!!!! Read more Less
I tried to cancel my order right after it was placed and BEFORE IT WAS EVER RECEIVED because I realized the watch was too large and I would not be able to wear it. I meant to order a Nixon 42-20 Chrono but accidentally ordered a 51-30 Chrono. The 51...-30 is very large and cuts into the knuckle unless you have a very large arm. There was absolutely no understanding or flexibility by the Solis company as far as an exchange, or a return for credit, even though I offered to pay a re-stocking fee. Furthermore, after I received the watch, no one ever returned my calls or numerous messages that I left. And no one ever answers their phone. I have left numerous messages that have been ignored. Good luck if you have a problem. Customer service and flexibility are non-existent with this company.So now I'm stuck with an expensive watch that I can't wear. I suggest you deal with Backcountry or Boardco if you want to buy a watch on line. Both are very accessible, understanding, and easy to work with if a any problem arises. Read more Less
Issues with their website; their technology is limiting. Ordered 3 items and chose day chipping option as the per item cost was quite reasonable. Ultimately they only had 1 in stock, so they adjusted my order and sent the single item. As such, with s...hipping I paid more for the single item than I could have purchasing at my local store, and wouldnt have had to wait for 5 days for delivery. Response to customer service request was short and unhelpful. Their pricing is quite competitive, but vendor execution is extremely unprofessional. Read more Less
Have placed many orders in the past. Only had one issue when they sent me the wrong item and wouldn't correct.This time I used a Visa gift card and they called to tell me they couldn't process it because the addresses had to match and there was no a...ddress currently attached to the gift card. Tey offered to ship to an address they've shipped to before but I no longer live there so couldn't do that. So I cancelled the order and re-ordered with my Visa. They never reversed the charge on the Visa gift card. I called and left a message with customer service and they never got back to me. I will be calling back until it is fixed but it sounds like this is going to take a long time to get them to make it right. Read more Less
Super fast shipment, great prices. I shop will Solis every 2-3 months for new gear and Im always satisfied.
My order took about a day longer than I expected before it was acknowledged and shipped out, but it did arrive after 1 week. There also seemed to be some sort of bug which prevented me from getting free shipping for orders over $100 so I ended up not... ordering $100. Overall I was satisfied with my purchases. Read more Less
Excellent all around. Killer tank!
Super fast delivery. killer prices and great product. I love shopping at Solis.
Super happy with my gear! fast shipping... i love it.
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