They were quick to respond to my emails and worked with me by matching a lower price from another store. Unfortunately, I ordered a wetsuit one size too small and they were quick to assist and process the return.My only complaint is they advertised a... free wetsuit bag with the order and they said they ran through their inventory of promotional wetsuit bags. Oh well. I got a winter wetsuit (that fits) at a very good price. Read more Less
Needed to return something, and they were very helpful.
Working with this website has been the worse online experience I've ever had. I bought a wet suit that is too small and after trying to contact them numerous times, all I get are answering machines telling me to leave a message. It always says "we ar...e busy helping other customers". I highly doubt that because I have been trying to call them for days with at least 2-3 phone calls per day. It feels like once you have made your purchase and they have taken your money, they don't want anything to do with you. After this experience, I will never shop here again. Read more Less
Great experience shopping with Pleasure Sports! The folks in Customer Service take their title seriously! Peggy F. was so helpful and prompt emailing me back. She price matched my item and i was able to get the dive suit i wanted at a GREAT price, go...t it delivered in perfect condition and within the promised delivery time. Have nothing but nice things to say about these people. Thanks again! I'll be back :) Read more Less
Ordered some diving equipment from Pleasure Sports. Payed extra for express shipping. The order took forever to ship. Emailed them several time and NEVER got any answer. Try to phone and only got answering systems. In many years of online shopping Pl...easure Sports tops the mark for the worst customer service ever. If you order something from them hope it will fit because otherwise you are going to be stuck with a totally non existent customer service Read more Less
Tom was great help. Thanks!
Excellent service. At first, I was thinking the wetsuit was too big. But after speaking with customer service, I've decided it was just right.Prompt and curteous customer service, great price, and extremely helpful.I would recommend them if anyone ha...s any water sport needs. Read more Less
Love the suit. Right color, right size
We had to buy wetsuits last minute for an upcoming trip however the sizes vary so much on line, I was hesitant to order them. But couldn't find anything locally. I called Pleasure Sports and got assistance from Patricia on what was most frequentl...y bought, sizes, delivery etc.... As I didn't have the time to send anything back that might be sized wrong. She gave prompt recommendations and service. Viola! I got my wetsuits, great quality, perfect sizeit at a good price and on time delivery. I just can't say how happy I am. Thanks Patricia! Read more Less
great transaction and product! Bought the ripcurl dawn patrol jacket. Process was mostly seamless. One glitch as a had to do the transaction over the phone due to split payment and had to call back to get my email confimation. the product had already... shipped and was here a day later. Long and short y'all knocked it out of the park and the product is fantastic I would totally recommend the site and the dawn patrol jacket. Thanks, Mike Read more Less