June 2012 i ordered a lambretta die cast model. March 2013 i finally received it! They have taken money from my account when im not in a financial postion to pay anymore! I sent numerous emails requesting to know where my item was, they never got bac...k to me! I have now got endless bank charges as they never gave prior warning the item was ready (nearly a year later) and the only thing they will offer me is a full refund if i return the item! Im left out of pocket either way! I will be going to watchdog and trading standards Read more Less
AVOID like the plague. The cashed a cheque 30 th Nov 2012. But did not receive item. I enquired, but all I got was apologies for delay. Eventually I threatened to take it further if I did not get my money back. They told me it would be estimated Marc...h to receive. I reminded them about my refund, and warning them that as well as poor service, they have broken long distance selling act. Eventually I got my cheque. But today I found I could not cash it at my Building Society. So I am STILL out of pocket. Another letter is on their way about this cheque to The Bradford Exchange, with photocopy that my building society did to show why they could not accept it. I look forward to hearing from Trading Standards who I have wrote to not so long ago, so I can tell them about this latest incident. Read more Less
Placed an order 3 weeks ago and still have not received item. 3 emails later and no response!! Will never purchase from again!!!
I placed an order 6 weeks ago sent them 3 e-mails to find out where order is and not heard anything apart from receipt of e-mail. Total waste of time.
I have sent 3 e/mails to them in the past week, They have returned a recipt for each one, saying that they would reply IN ONE DAY. Needless to say not one reply received, I do not believe they know what CUSTOMER SERVICE MEANS. JR
The Thomas Kinkade collection of glass bowls, are plastic. Don't buy from Bradford Exchange. They are crooks.
I ordered 2 boxes of Personal Checks from the Bradford Exchange along with matching return address labels on 3/9/2012. The system repeatedly urged me to pay an additional $10 for Secure Ship and advertised FREE PRIORITY MAIL with Secure Ship which wo...uld guarantee 3-5 business days for shipping. As I said I ordered them on 3/9/2012. I JUST received the checks YESTERDAY 3/29/2012 and still have not received the Address Labels. 18 business days (including Saturday's) and an incomplete order shipment (no address labels) is UNACCEPTABLE when I paid the extra $$ for secure ship and priority mail!!! I called their customer care center (# provided on website) and waited on hold for 25 minutes only to get someone on the phone saying I had reached the collectibles dept and she could not assist me. After being transferred and waiting on hold again (for another 15 minutes this time = 40 mins of my day spent trying to resolve this) a very rude and impatient woman came on the line insisting that the checks were not actually shipped until Friday, 3/23 so the 4 business days it took (not including Saturday's) was within the secure ship / priority mail guarantee. I said that 14 days in printing was also unacceptable and should be more clearly defined in the checkout process. I suggested it would be good business ethics to refund the extra $$ I paid for secure ship / priority mail and she refused. I will not be recommending this company to anyone I know and I will never order through them again. Vehemently, A Very Displeased Patron Read more Less
I brought a Disney Christmas tree for almost $300 that suppose have music running. The first day that I gave it to my girlfriend, the tree worked for less than a minute, and the light, music all stopped. I tried to contact their customer service but ...never got a reply from them. Read more Less
Ordered item and waited 8 weeks just to find out that they do not have it and I have to wait 3 more month.
Canceled it. Very very bad, never happened to me before with internet shops. Stay away!
I wanted to special gifts for my 3 daughters for Christmas. I ordered 3 different "mother's love for daughter" necklaces. I found that the jewelry was much cheaper in reality than depicted in the pictures. The "diamonds" in the pendants were almost m...icroscopic. The inscription on the backs of them was almost impossible to read without a mignifying class. I chose to not return the items, but to give them to my daughters. However, I did feel like I paid way too much for them. If I had seen these same necklaces in a store, I would not have paid $100 each for them as I did. I will not be purchasing anything else from the Bradford Exchange. Read more Less