We received the wrong color GE Double Oven because of an error in recording the correct model information. Had to refuse and send back for the correct item. Otherwise, everything went well with Goedeker's and would recommend them to family and friend...s. Saved some real money with Goedeker's Read more Less
After a lengthy amount of time researching refrigerators, I kept running into the Goedeker's website. The price was the best I could find- yet, I was a bit concerned with such a big purchase from a website to be delivered to my home. After speaking w...ith the consultant on the phone, I decided to take the jump. Best decision! Goedeker's beat out the competition locally with the warranty that they offer and the pricing on their products! I highly recommend the white glove delivery! Just when we thought the refrigerator would not fit throught the door, they were able to help with that too! Great experience, I highly recommend Goedeker's. Read more Less
EXCELLENT! We live in Fl. and locally there is little shopping or competition for products or price. So I hit the internet. Looked at stores from Texas to NY, and Goedekers was by far the best deal around! Got exactly what i wanted, delivered to my d...oor, the delivery drivers called a day ahead to schedule, called en route, and then waited patiently while we unboxed the appliances and checked them. The entire transaction was handled professionally, with no problems. I have recommended them to all my email list and all my friends in STL. We lived there for 45 years and Goedeker's reputation has always been exceptional! You would be wise to shop them for any item you might need, the web site has many items as well. Read more Less
We placed an order for $5,500.00 on August 31st, for Labor Day sales. Over the phone, we were guaranteed a delivery within 3 weeks but it should be sooner. We received a shipment notice on Sept 13th but it was just the beginning of lies and nightmare...s for us. We had daily contact with Goedeker's. Every day since then, they told us that that our order will be picked up the same day by freight forwarder and take a week to be delivered to us. We have asked for a resolution and alternative in freight forwarder but nothing was done to fulfill request. There is no progress on the status of our order. The customer service is not only terrible but also incompetent. I even have cc'd the President of the company bit either he doesn't care or he has too many of these requests to attend to! They claim on their website to have the best customer service and do the best of their ability to make their customer happy; 2 solutions then, either they lie or they really are incompetent; or maybe a lot of both! We are still waiting for our order to leave their warehouse at this time. We are renovating our apartment and the delayed delivery caused delay in the kitchen buildout, extra expenses not only to our contractor but also toward our rent as we will have to stay one more month in our current apartment. We are extremely disappointed to have received customer service like this, especially when they advertise so widely their customer service and Christian values. Read more Less
Excellent service and excellent price. There was a substantial savings on extended warranty also. Delivery took 2 weeks from day of order, but they were great about tracking shipment. Tough to wait when we are used to get it next day. Will be a retur...n shopper here. Read more Less
We have a white kitchen and my wife wanted to replace our electric cook top with gas. GE had the only downdraft option in white. We could have gotten it from Lowes at a decent price with early August delivery,but Goedekers had a super price with no s...ales tax... so we bit.Every part of their service is just fine, but having no stock means that you wait for production runs. In this era of granite, stainless steel, and cherry white is a low priority.Lost two weeks of vacation waiting. Read more Less
Needed a new microwaves and was considering replacing the built-in oven as well. Got such great prices we ordered the microwave, double oven and dishwasher. Great saving and great service. We live in Texas and the shipment arrived on time and in grea...t shape. Couldn't be happier! Plus I just love finding and doing business with good companies that have real values! I planned ahead so if you need somthing right away it is best to call. I had cushion time to receive the shipment and the savings were absolutely worth the wait!! Read more Less
Extremely happy with the appliances we keep buying from Goedekers. They are the exact ones you can buy locally but you end up saving soo much money by ordering online. We are repeat customers and I always tell my friends.
I received excellent service a few years ago when I bought a clothes washer and dryer from Goedeker's. Now we are renovating our kitchen . I performed extensive research to find the best deal for the five appliances I need and ended up saving over $7...00 compared to the closest competitor. The customer service I received was simply outstanding. I wanted a new double oven which they did not carry so I called them. Within 2 hours they had researched the oven and added it to their database. I was amazed to get that return call so quickly. Read more Less
I am always nervous ordering over the Internet, especially when it is a multi thousand dollar order! However, I emailed the owner, Steve , and he personally responded to my request for clarification about a delivery issue. I can't tell you the last t...ime I had the head of any company personally email me - on a Sunday no less! We ordered an entire kitchen full of appliances for our new home, and upon arrival the refrigerator was damaged. The folks at Goedeker's promptly re ordered the item, and we had it in our home in less than two weeks. Everyone, from the sales team to the customer service representatives were absolutely fabulous and we would highly recommend anyone to order from Goedeker's for their appliance needs. The pricing can't be beat, the quality is fabulous and the service behind it 100% - Kudos to Steve for running his business the way I would expect it to be done - This Internet transaction far exceeded my expectations. Thank you! Read more Less
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