They have great deals on clothes however their exchange/return policy is extremely slow & inefficient. A big hassle and if you don't stay on top of them you could get screwed while returning stuff. It's also very hard to reach them on the phone and ...no matter how small your order the lowest shipping you're going to pay is $10.95..kinda high if ur item isn't even $10.00 Read more Less
I ordered my shoes on the 24 of December. As stated on the website, it should take 5-7 business days. It took them almost a month to get my boots over to me. Definately not happy and not sure if I wanna buy things from them again.
very slow shipping by the time i got my clothes they were out of style ! as far as customer service it doesnt exist the customer service number when you call it always says lines are busy until they close and then you get a voice mail if you leave a ...message they never call you back . it was my first time ordering and my last . Read more Less
The only problem I had was that my order was not shipped in a tinely manner. I had to email AMI to request a UPS tracking number on 12/30/10 and that is when my order was finally shipped. Therefore it took an extra week to receive my order.
Disappointed in Return Policy and process. Item was purchased as a gift by me for my sister, so I placed the order as a guest (not creating a user account). Called Customer Service to obtain an RMA#, they said policy is that you have to create an a...ccount and request via the website. I do not plan to shop on this site again and hate having all these accounts, passwords, and emails from vendors. Customer should not be forced to create an account to return an item. When I asked what if this was a gift or someone did not have access to a computer. Customer Service said "it would be at your disadvantage then". So I have created the account and no waiting on approval for them to accept the return and issue me an RMA#. The saga has begun... Read more Less
The reason that I went to AMIClubWear.com to begin with is that I heard that they have good prices on shoes. That I could not deny. However, after ordering two seperate orders and in both orders an item was missing, I found myself very upset. I tried... to contact customer service, but the number they provide NEVER works. It is always busy or tells you that it is not calling hours. I must have tried getting in contact with them over hundreds of times to talk about the items that were not delivered and I never got an answer. Then, I tried to contact them by email and all they did was send me the FedEx tracking report, stating that the order was delivered. I tried to explain that the order was missing an item, that BOTH orders were missing items. I still have not been refunded. Their customer service really sucks. Read more Less
If I need to return anything (which I'm sure I won't need to), I hope it's just as easy! :)
changes the thing which purchased was not easy...
I had placed a purchase mid-October & did not receive any tracking or shipping information. I had to email customer service to reveive the information & the tracking number that was sent to me was incorrect. I did not receive my package until weeks l...ater despite the fact that I paid for 5 day delivery through ups. I understand that shipping may take longer than expected but 2-3 weeks is just outrageous. I was also disappointed in the fact that I paid for ups & right on the order confirmation page is the ups logo included & amiclubwear confirming that you're paying for ups, however it did not ever go through ups but the postal service. Read more Less
Information about prices, products and merchants is provided by third parties and Yahoo does not guarantee the accuracy or reliability of the information.