These people are a RIPOFF. They sucker you in with cheap prices and low shipping but lord forbid if you get the wrong part (due to their error) or your part malfunctions or is damaged in shipping. You may as well say you donated to the Parts Geek fun...d. I ordered a part and no packing materials were used to secure the part. Well it was broken in half and split down the middle of the broken halves so needless to say I Never got a REFUND. Ended up having to reorder from another company. JERKS!!! and NOOOO there's no Customer Service to Speak With!!! Read more Less
Parts Geek sends me the wrong part and I have to pay for return shipping! #$%$!!! And I have to pay for the original part to be shipped 'again' Are you kidding me! These A-Holes have lost ALL my future business due to their rude and condescending 'cu...stomer service.' They can all go and *UCK A DUCK! Read more Less
I was sent the wrong item for my SUV. I call the manufacture DEEZEE they, stated Partgeek.com had the wrong product number listed on your website. That's why I have the wrong part! Partsgeek.com stated they didn't care if I wanted ant refund I would ...have to pay shipping back to them. 125.00 for a 195 item. Read more Less
Ordered front shock set.
Shocks failed within two weeks.
Return process was almost non-existent.
Many attempts to contact Parts Geek to arrange a return with no response.
Customer service does not exist at Parts Geek.
I ordered a set of greenstuff brake pads $70.00 and they arrived shipped in the parts box with a label slapped on. The box indicated the correct parts, but what was inside was not even close to right. Took 3 weeks and 4 separate run throughs to get a... return number. If they try and charge me a re-stocking fee I am going to call master-card and tell them to refuse payment--something a major credit card Co can do after the fact. ie after you have paid the bill with that charge on it. Read more Less
This review will reveal the truth about Parts Geek. Read this: Parts Geek is a fraud. Sold me bad gaskets and would not refund my 11$ shipping for their defective part, tracking shows my item has been sitting there 3 days now, still no confirmation o...r refund. I called down to the Marlton NJ Police dept, and asked them to investigate, and they said they would after I had my PD call them (MA), Sure enough the officer called me back and told me they're located at 50 S Maple ave and that this is a residential area, there's no industrial buildings there... Idk if yahoo allows links but.. This is where Parts Geek is located: http:/
So yes, Partsgeek is up for rent. Anyone who wishes to get answers may call and take interest in being neighbors with these hacks who are probably in vegas while their phone rings, blowing your refund on gay strippers. To make matters worse, You try to call there and nobody answers the phone. It'll ring ring and no answer, then it will apologize for experiencing a high call volume, and say "goodbye". You email their customer service asking: Where can I speak to a supervisor on the phone? They resond: Do u have a tracking number???? I sent them a PICTURE of the post office receipt two times already. I sent them a tracking number again, we'll see where we go with this. If I don't hear anything back in 2 more days, my bank has given me full permission to file an unauthorized withdrawal against them and they will be going after them. Customer service outsourced to fking nigera has better customer service and is more trustworthy with my credit card than these dingleberries. Read more Less
Never got a respond for my return parts. Never got my money back either. I used to buy lots of Mercedes and BMW parts from them. I no longer do. If you ever receive the wrong part you will be screwed. No humans to talk to, just an automated system th...at will give you the run around. Buy auto parts at rmeuropean.com or autohaus instead. Read more Less
I purchased a clutch for my 1994 Ford Escort 5 speed transmission from Parts Geek. I used there online vehicle match tool and what was supposedly an exact match came up. I purchased the clutch only to find out later I need the transmission also. It t...ook my several months to find a 5 speed transmission for my car. When I got the transmission I took it to my mechanic along with the clutch I purchased from Parts Geek. The mechanic informed me that it was the wrong clutch for my car. He had removed the old one and showed me that they were completely different. I contacted Parts Geek about my situation. They only have e-mail as way of communication. They do not have a customer service department for you to talk to actual person. They do this so that they can ignore customer complaints and refer them to their "return policy". This is not the way business is done when you have competitors that pride themselves on excellent customer service. I would not recommend this company to nobody. Read more Less
They are worthless. I ordered a passenger mirror based on their sites interview process. How hard should it be to select a powered passenger mirror. They strung me along for 3 weeks only to refuse the exchange.
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