They put incorrect part numbers on their website, then when you try to return them via RMA, good luck getting your money back. They play email games and keep asking the same questions you've already answered several times and there is no way to conta...ct anyone via phone or email, just the "customer server" email, which is non-existent. There is no support at all once you place your order and pay, they'll have nothing to do with you after that. Read more Less
For a company that only resells products, it is paramount that service is top shelf. Judging by the experience I am having, Partsgeek is in the basement. Perhaps I am used to Amazon, where a part is always shipped within 2 days. Partsgeek didn't even... have the part to ship for 4 and then there was a weekend delay, then 5 more days, then a weekend then two more days. ELEVEN DAYS! I still don't have my part and they are sending me this revew. You have to be kidding! I could have gone to the parts store and paid slightly more. I read the small print before ordering, however is says shipping is 3-7 days. It doesn't say that it will be more days before the shipping commences. It also says you can't cancel once shipped, however, you also can't cancel if the part HASEN'T shipped yet (which I tried to do on the third day). I will never use Parts Geek again, regardless of whet the price shows. I would give it 0 stars if they had the option. Read more Less
Bought some hood struts for my 05 mini cooper and the parts they sent me was wrong and did not even work! i installed them and the hood would not close the struts where stuck on the up or open position! Now I have to return them and I have to pay for... shipping costs for something that was their mistake. I wish I would of read this review section before I purchased from this stupid site!!!!!! PLEASE DON'T MAKE THE SAME MISTAKE I DID DON'T BUY ANYTHING FROM PARTS GEEK!!!!!!!!! Read more Less
I ordered parts on 12-20-2013. They were never received. Shipping tracker said package damaged and returned to sender. After many tries, they still will not respond with parts or a refund. Pack of thieves. Automated emails respond to tickets and no o...ther action. These people cannot be trusted. Save your money. They steal and then lie about it. Read more Less
WOULD NOT DO BUSINESS WITH AGAIN."NIGHTMARE ON PARTSGEEK". No Service after the Sale. All replys are automated, no one reads or bothers with your emails or messages left on their phone system. Probably a fly by night MUTT and JEFF outfit that drop sh...ips parts from warehouses directly to you. Don't be fooled my their email pictures of reviews. They want accept PAYPAL...as they have probably been booted by PAYPAL...for their business practices. ("WOULDN'T RECOMMEND OR BUY FROM AGAIN1")Worst Internet purchase in over 20 years.(((BUYER BEWARE) Read more Less
Worst service ever. It took forever for my parts to arrive, which were not the right parts. They have stalled any return, and you can not get in touch with anyone. DO NOT USE THEM! So #$%$ and have not been able to get my money back.
These guys are the worse ever, after 5 days my part still showing on process
Item pictured on website was correct item needed. However, part received was completely different. Four e-mails later and I still don't have an RMA to return the item. They ask for the same information every time which I've given them every time. I d...oubt I'll ever get a refund. Read more Less
I ordered a replacement power mirror for a blazer late on friday, had it here in Iowa on thursday morning.
Great service, even better pricing.
I'd use this service again.
I ordered an alternator on the Parts Geek website where their 'fitment' chart states it will fit a stock application. IT DOES NOT. Not even close. Now I have to pay to return it. Basically I get stiffed for shipping the wrong part both ways + wait 30... days to be reimbursed. Don't bother trying to get help through their phone service. Of the two numbers one has extreme wait times and the other just hangs up on you immediately. It's the worst I've experienced in many years. There never was an apology or the slightest attempt to make it right. TERRIBLE POLICIES AND CUSTOMER SERVICE Read more Less