I had purchased shoes for my mother, after checking the item one of the shoe was the incorrect size. Shoes size ordered 6.5 , the shoes that arrived size 11. I had to pay for $11 to have the shoe returned. I wanted to surprise my mom so I ordered a s...imilar shoe,.I had it two day air ship to meet Christmas. I received the item - guess what!? - the wrong shoe size again. I had phoned them but was not shy to show my frustration. They paid the shipping label but i was angry with the fact that not only was this the second time but i lost $25 to have a shoe ship here but a wrong one. Well spoke the manager and they refuse to comp me the shipping for the previous mistake and this one. I told them i will never shop there again. And if this is how things are run at their business I will never shop at any store affiliate with zappos.com. Read more Less
So the first few times I used this site I loved it. I was a little annoyed by to free return shipping, but for the cheap prices why not! I got what I wanted...perfect.Then....
my second time I ordered 2 separate orders of maybe 5 swimsuits each. Of al...l the 10 suits I ordered, 2 were the correct items. The fact that I had to pay return shipping on something I didn't even order is a joke.And where is the customer service phone #? Do they even have one? I emailed then and they got back to me three days later.Probably won't be ordering again. Read more Less
Return policy is a joke..no smart label. useless customer service. it sent me a wrong shoes, and i had to paid the shipping. You get no help from this company.
I bought a pair of shoes for my daughter for Christmas. They are DC Rebound Hi SE which I got for $36 instead of the $75 that I would have had to pay everywhere else. The website was easy to use, I was charged the correct amount, the shoes arrived ea...rlier than the estimated delivery date and they were the right shoe and the right size. They are perfect!!! I will definitely be using this site again. Read more Less
My shoes did not get to my house but 6pm was so kind to refund my purchase price and even send me another pair for no cost at all. 6pm has one of the greatest customer service teams in the world. The saving are amazing as well.
I purchased a pair of Nike Free Run sneakers on the site, and was very pleased when I received them. The sneakers looked like how they appeared on the website. I have absolutely no complaints at all, not to mention I got a pretty big discount on them..., due to Cyber Monday! I would recommend this site to anyone who wants quality things for an inexpensive price. I cannot wait to order again! Read more Less
They charged me full price when I used a coupon code and they are refusing to give me a credit. And if I want to return the items I have to pay the return shipping. Horrible customer service.
PROBLEMS: (1) NO CUSTOMER SERVICE. (2) ORDER GETS MESSED UP. --------- FIRE THE CALL CENTER. THE CALL CENTER IN MANILA, PHILIPINES IS A NIGHTMARE. This company, that is owned by ZAPPOS, HAS NO CUSTOMER SERVICE, OR CUSTOMER ORDERING PHONE NUMBER IN TH...E USA. They outsource all the calls to Manila. No one at ZAPPOS HAS ANY INFORMATION ABOUT THIS COMPANY...EVEN THOUGH THEY OWN IT. SO if you have a problem with your order you are OUT OF LUCK. DO BETTER 6PM - YOU CAN AFFORD TO. YOUR SERVICE SUFFERS. OVERALL MINUS STARS IF I COULD. Read more Less
This company is the worst of the worst. I don't know if the workers at this company drunk or on drug. I order twice from this website and both times I get wrong order and both times they wanted me to pay for the return shipping and it was their fault.... I would never buy anything from this company ever again Read more Less
I just returned 3 pair of shoes that did not fit for a shipping fee of $60. Not worth it.