I ordered a new car seat from them and UPS said they delivered it but not to my home. I called UPS and they told me I had to have Albee Baby place the complaint. I called Albee Baby and was on hold for 45 minutes before I decided to just leave a mess...age. I left the message at 2:35PM on Friday Jan 11. I asked that they call me back as soon as possible and detailed the issue. I did not receive a call back from them until Saturday January 19th. This is the last time I will ever order from their site. TERRIBLE CUSTOMER SERVICE. Read more Less
I've ordered from them online a number of times, and would do so again. They were the only ones who had the Fisher Price Safe Voyage convertible car seats at the time, and I was able to order 3 of them on separate occasions. I also ordered a Graco Ba...ssinet. The local baby specific superstore had one in a different print, but it cost $30 more than the one I bought from Albee. I recently ordered 2 booster seats and some additional items. They initially said that everything was shipped together, but I only received the booster seats initially. I emailed them and they promptly replied with an apology for the misinformation. The other items were already in transit and they gave me the tracking number for the second shipment. Sure, they made a mistake, but how they handled it made me satisfied as a customer. Their prices aren't always the absolute lowest, but they're usually pretty competitive. Since they ship stuff out of NJ, I have to pay the 7% sales tax; however, with the right coupon code I can still offset the tax and at the same time get the best overall deal. Also, since they ship within state I receive my orders within a day or two. And I feel better that I'm buying somewhat local due to the economic and environmental benefits. Free shipping on $100+ orders is nice, but their $4.95 flat shipping fee on smaller orders is not a bad deal in itself. I also thought that I should note that their product selection is pretty good. I'd say they are about on par with baby product specific retailers and better than general retailers (both big box and online). I don't always buy from Albee, but I always consider them when it comes to purchasing baby, toddler, and child specific products. I wouldn't hesitate to buy from them again, and I would recommend them to parents looking to buy baby/kids gear. Read more Less
When shopping for a DaVinci Roxanne Bookcase in White I found several sites carried it and Albee baby was the most expesive by at least $75. I went forward and paid extra for it from this site becuase it was the only site that did not say it was on b...ack-order and would be shipped in 3-5 days. After 7 days with no tracking updates on the website, I emailed - no response. The following day I called - was on hold so long, I left a message - again no response. I called again the following day and was told it was on back-order until mid october - literally a month and a half after placing my order. If I would have ordered it from one of the other cheaper sites, it would have only been on back-order for 2 weeks. I will never order from this site again. Their information is outdated and they are very overpriced and have no customer service. Read more Less
We recently purchased a Britax Boulevard Car Seat. They had the Sutton design on sale for $229.00 (GREAT price considering this model regularly goes for $309.00). Shipping was free. I ordered on-line on a Friday. Realized as soon as I put through my ...order that I had made a mistake so I called customer service. The gentleman who helped me was very professional & friendly. And on the immediate following Monday- I was shocked when my order arrived! So quickly! Great item, great price, and great shipping! First time buyer who plans to do business with AlbeeBaby again! Read more Less
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