Really satisfied with my order.
Received my order in exactly 1 week.
Look great, exactly what I wanted.
I ordered a a very personalized (engraved and with birthstones) necklace and it took not even two weeks to get here. It is exactly what I expected for the price. I am not sure why there is so many negative reviews. I got it on time, and its great. It...'s a little bit heavier than i thought, which is even better. Only problem I had was the names engraved are really tiny (squinting my eyes) but it is also five names, so it is to be expected. Also, the birthstone area of the necklace looks a little cheap,but only if your inspecting it real close. I never even had to call costumer service. I was tracking my order the whole time online through usps. Read more Less
I emailed them about an order I had placed a while back and they wouldn't even bother to respond. I finally had to call them days later and they asked me for a bunch of information that they really didn't need to answer one little question. Will neve...r order from them again. Read more Less
Ordered Graduation ring for my son. order placed on Dec. 14, 2013. Order Shipped from company on Jan. 3, 2014. Order Stayed in post office until the 10th, it was shipped back to the company because of wrong information on destination label. called cu...stomer service, was told it would take 4 to 14 days to be shipped back from their warehouse, e-mail the V.P. of the company, have yet to receive a reply. filed a complaint with BBB. on Jan 15. waiting for a response. My next move is to contact the state attorney general and file a complaint with them. Read more Less
This place is a sham!!!! I've been waiting 2 months now for an order that they charged me for. I tried to cancel it and when I did they charged me and told me the order had been processed and shipped. Well low and behold 19 days later I'm still waiti...ng. Could never get through to customer service on the phone and when I finally did they hung up on me instead of helping me in any way! This is the single worst experience I've had ordering online. Wish I would've looked for reviews before ordering. I will be contacting the BBB about them. From the reviews I've read now I shouldn't expect the jewelry to be any better then the service. I'm so upset. They ruined my Christmas presents! Please DO NOT order from them!!!! They don't let you put any feedback on their page, can only imagine the testimonials they have up are fake!!! Read more Less
I ordered a necklace on 11-11-13 as a Christmas gift. I received an email on 12-4-13 that said my order would be shipped in 4 days. Finally, a week before Christmas I got to speak to someone at Customer Non Service and was informed that they had no i...dea when my order would ship. I filed a complaint with the BBB and my order was shipped. TO THE WRONG ADDRESS. Here it is almost 2 months after I placed my order and they charged my account and I have no product and I will probably never receive my product. Read more Less
Worst experience I have had with an online order. I ordered on November 14th and it is now Jan 6 and still no merchandise. I realize there can be delays etc. however when I am told for 2 weeks it has been shipped to the warehouse for inspection prior... to shipment and they say the same think 2 weeks later it is questionable. I was told it would take a week to get to the warehouse and be shipped out. I had to change the ship to address since it was so late. I did this prior to the items being shipped to the warehouse. They are now using that as the reason for not having status from the warehouse. Shady practices at best. Will not being ordering anything from them in the future. Read more Less
I placed an order on Dec 1st for a Christmas gift...they never update the status of the order, and it never arrived by Dec 25th. When I called them on Dec 26th I was told the order was scheduled to be shipped out Jan 15th (6 weeks after I placed orde...r). Totally unhappy with this company, and will never order from them again! Read more Less
Beware! I order a necklace in Nov 2013, to be sure it would make it to me on time for Christmas, it is now Dec 20th and I still don't have the item. I have been lied to repeatedly regarding my order status. First, it was shipped, then the shipping co...mpany is on strike. You cant talk to a supervisor, you cant get a refund, and you don't get your purchase! I've never experienced worse service than this, very rude people! Read more Less