Do Not Order from them, they have the wrost customer service. I had to follow up for a return which was never processed. I would give them 0 stars.
Sent 65 dollar Kidney Powder for my dog that expires in a few weeks- expires in March 2014 and it's 1/22/2014. Absurd, I called they said: they would take it back and I have option to call and ask expiration date in future for products before purchas...ing. HELLO, do not send out PRODUCTS THAT ARE ABOUT TO EXPIRE, WHO WANTS TO PAY FOR THAT?? DO not Trust this place! Read more Less
charged credit card but shipped nothing becuz one item supposedly on back order even tho site said in stock. when called to complain weeks later, was told items would ship asap. backordered item, 3 bottles, were sent loose in a envelope and obviously... broke in transit. other items arrived a week later. now more than a month has passed and still waiting for credit or replacement. atrocious customer service. Read more Less
This company does not reveal its Shipping Fees until you press your Credit Card details you see it at the end. $36.50 International! Yelp!! Never Again.
I have a number of reasons why I will not be purchasing anything from this company again. 1) I chose international shipping for my purchase, and the website did not update my order total, with shipping, until after the transaction was complete. The p...rice for my item was $8.99, and the shipping was an additional $36. If the cost of shipping had been made clear before the order was completed, I wouldn't have made the purchase in the first place. 2) After discovering how expensive my order was, I searched the FAQ for information about how to cancel my order. The FAQ was unclear about how to do so (who to call/email/contact). I finally decided to just email firstname.lastname@example.org with my order number and ask for it to be cancelled. 3) I received an automated e-mail shortly afterwards saying that my request had been received and that support staff would look into it. I did not received any further communication from Healthy Pets until yesterday when I received a shipping notification email for the order I no longer want. I am very frustrated and disappointed with the apparent lack of organization/
communication with this company. I will never purchase from them again. Read more Less
Ordered a new collar/receiver for my pooch, and it came in a timely manner. Less than 3 months later, it stopped working....probably the battery, and we realized it wasn't the collar ordered. It looked like it, but then we got out the invoice and che...cked the numbers, and we were shipped the wrong item. The company refused to ship the collar that I paid for but did offer me 15% off. I'm ticked. Guess it's my fault for trusting that they sent the item I ordered and payed for. Read more Less
Had a problem with some pet vitamins I had ordered. Contacted the customer service dept and they could not have been more helpful . Replaced my order immediately no questions asked and received it on 2nd day. Thanks Healthy Pets
I was very happy with the price and delivery. I did not need customer service therfore I cannot rate accurately.
I've been ordering from Healthy Pets for many years and have always received my order quickly and exactly what I ordered. I like doing business with them.