Vizio E422VLE 42" LCD TV

Very Poor Customer Support From Vizio

By Christopher  Mar 17, 2013

Pros: Low Price

Cons: Black Level, Flesh-tones

I bought this TV (Vizio E422VLE) on August 19, 2012 because I wanted an inexpensive TV for my bedroom. The picture quality isn't all that great (Blacks & Flesh-tones are awful), but the price was low, so you get what you pay for. By the beginning of ...March 2013, the Vizio logo on the front of the TV will no longer illuminate when you power the TV off. Since the color of the Vizio Logo is used for diagnostics (white on, orange off), I called Vizio customer support to let them know about my issue. After the customer service rep spoke to me, she put me on hold and contacted a service representative. The service rep diagnosed the problem to be a failing LED. The customer service rep put me on hold and started to set up a service visit. When she came back on the line, the customer service rep told me that Vizio will not repair the failing LED since the picture and sound on the TV are still working. I really can't believe that Vizio will not repair the failing LED that illuminates the Vizio logo on the front of the TV. The color and flash rate of the logo are used for diagnostic trouble codes when a problem arises with the TV circuitry. Now I have no way to tell what the problem is when a part inside the TV fails. It also amazes me that this is their "LOGO" that will now not illuminate when the TV is off. It is supposed to be a bright orange "VIZIO" logo showing off their brand name. If Vizio won't repair something as simple as a failing LED, the horror stories I have read about Visio Service on all the A/V forums must indeed be true! Granted it would cost Vizio to send a repair person to my house to fix the problem, but they must not really care about their products being 100% functional. This is the first and the last Vizio product I will ever purchase. Read more Less