User Reviews: Panasonic Viera TC-P50UT50 50" Plasma TV
Really Good TV
Pros: All work very well - great picture quality and clean, intuitive user interfaces
Cons: No have for cons yet.
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panasonic-tc-p50ut50/Was this review helpful? Yes - NoDO NOT BUY
Pros: Easy to Setup, Good Picture Quality
Cons: Stopped Working after 45 Days of Purchase
We bought Panasonic TC-P50UT50 from Best Buy on July 4th, 2012. At the time of purchase, the Best Buy customer service tried their best to sell us the three years maintenance contract which we refused. Our argument was that the maintenance contract was not needed for the manufacturers like Panasonic, Samsung, Sony, etc. The TV was easy to set up, picture quality was good, and everyone was happy. BUT, After 45 days and approximately 90 hours of operation, the TV switched off one morning with the front red light blinking intermittently. We first thought that the power tripped, though we were not worried about the surge because the TV was connected through a new surge protector. We switch off the TV for ten minutes and then powered it back on. It started working and we forgot about it. The same day afternoon, it happened again. We suspected the wall outlet and plugged the TV through surge protector to another wall outlet. It started working fine. After three days, TV switched off again. Our purchase was more than 30 days old, so there was no point in calling Best Buy. I called Panasonic and reported the problem. The TV has one year manufacturer's warranty. The warranty rep wanted to know the number of time the red light blinks. At that point, we realized the problem with the TV. We had not noted down the number of blinks. I took the case number and told the rep that we would get back to them after it happens again and we note down the number of blinks. It happened again after two days - 8 blinks, pause, 8 blinks, pause, and it repeats. I called the warranty support and let them know. They said that the TV needs to be repaired. It was Thursday. They schedules for the service next week on Wednesday. The gentleman came, opened the back of the TV, and checked in consultation with the Panasonic technical support over phone. Finally, he told me that one of the boards needs to be replaced. Panasonic was going to send the board by over night shipment. He will call me once he received the board and schedule the time for replacement. He said that it would happen on Friday or latest by Monday (that was yesterday). No calls. I received the call today and he informed that he had just heard from Panasonic. The board to be replaced is on back order. It may take 2-3 days or 2-3 weeks for the board to arrive and then he would schedule a time for the replacement. So, now you get the whole story. My question is : this TV has hardly been used. Why Panasonic would not replace the TV with a new one if the new TV is in the store and the board is on back order ?. I will definitely give a week time and then follow up on this. But, I am definitely inclined to suggest not to buy this TV and definitely not rely on old brand's manufacturing warranty. Furthermore, this was our first purchase from Best Buy and this would be our last purchase from them.
Was this review helpful? Yes - NoUPDATE - October 24, 2012
Pros: Good Quality, Great Panasonic Support
Cons: None
This is the update of my review posted earlier. The issues mentioned in my earlier review was resolved by Panasonic satisfactorily. Thanks to Chris and his colleagues at Panasonic. They first replaced the board which lasted 10 minutes. The TV again shut down with 8 blinks. At this stage, it was clear that there was something wrong with this particular piece that we bought. Panasonic exchanged the TV with a new one yesterday and it is working fine. Hence, my earlier review may not apply to this model or Panasonic in general. If you trust the brand, then follow your instinct and it will work out at the end. One suggestion I have that Panasonic should provide more details and updates of the case status online to reduce the time required to follow-up,
Was this review helpful? Yes - No
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