Whirlpool WDT710PAYM Gold Series 24" Stainless Steel Built-In Dishwasher (15 Place Settings, Energy Star)

Rusting Stainless Steel

By Fight4Justice  Jun 29, 2012 | 1 out of 1 found this Whirlpool WDT710PAYM Gold Series 24" Stainless Steel Built-In Dishwasher (15 Place Settings, Energy Star) review helpful

Pros: Features, Noise, Cleaning

Cons: Rust, Poor Material, Poor Service

I bought this dishwasher after an extensive internet search and then looked it over at a local retail showroom. It was priced right and came with all the features I wanted. My search on the internet indicated that this model had few negative comments... and mostly positive remarks. It was fairly easy to install and it did a good job cleaning my dishes with almost no noise. I was very pleased with this dishwasher for almost four months. However, one day I dropped a fork and bent down to pick it up when I noticed what appeared to be very small specks all over the front. After a closer look, I realized it was very small rust pits and it covered any area that was made of stainless steel. Whirlpool's response was unapologetic and very clear when informing me that rust on stainless steel is a 'cosmetic' issue for which Whirlpool does not cover under their limited warranty. In other words, my problem, not theirs. I then went back to the internet and specifically searched on 'Whirlpool rusting stainless steel dishwasher' which resulted in a huge number of postings. It turns out that Whirlpool is selling a substandard, low quality stainless steel on all of it's dishwashers and knowing this they are specifically excluding rust on stainless steel from their very limited warranty by classifying it as a cosmetic issue. I am not sure how they are getting away with this but I intend to contact the Texas State Attorney General's Office and the Better Business Bureau in hopes of making Whirlpool stop selling this known defective merchandise and to fix the ones already sold. To make matters worse, Whirlpool now owns Maytag, KitchenAid, Jen-Air, Amana and four other brands which probably explains part of their poor customer service and refusal to stand behind their merchandise. In conclusion, I do not recommend any stainless steel product sold by Whirlpool or any other brands they own because they will rust and Whirlpool will not assume responsibility for this known defective material that they continue to sell to the general public. Read more Less