Whirlpool Duet WED95HEXW White 27" Electric Dryer

Duet Steam broke at 7 months and no support from Whirlpool

By Yahoo! Shopping User  Jul 11, 2012

Pros: Nothing

Cons: Broke in 7 months and no support from Whirlpool

I paid nearly $1,000 for this Duet washer 7 months ago and yet I have been 5 weeks without a washer and who knows how much longer I will have to wait. My washer worked fine until June 6th when I received an error code of F6E2. I called Whirlpool and ...they sent a repair person over the same day. The repairman said he could not figure out what was wrong so he started with the most common problem and started ordering parts and replacing them. Each order took between 2 days and 2 weeks and each time after he replaced them my washer still did not work. Now at 5 weeks every mechanical and computer component in my washer has been replaced, it still doesn't work and Whirlpool is still refusing to give me a new washer. They now want the repair man to replace ever power cord inside and who knows what excuse they will come up with after that. Personally I think it is an attempt to run out my 1 year warranty because they know this machine is a melon. The people at Whirlpool have only said "sorry" and told me to be "patient." I don't know about you but at 5 weeks I am tired of being "patient." My advice - stay away from EVERY Whirlpool appliance. If it breaks this is just an example of the kind of service you can expect from Whirlpool. Read more Less