Sony KDL40S5100 Television

Never and I mean NEVER buy a Sony

By Cowboy67  Mar 8, 2010

Pros: NONE

Cons: Item Quality and Non-existant Customer Service

NEVER buy a Sony. We literally bought four (4) of these piece of junk starting Super Bowl Sunday, Feb. 7, 2010 through Feb. 28, 2010. Each one had issues within 2-5 days. We took all four (4) back based upon the advice of Sony Technicians, and I trie...d to call Sony to seek help. I spent a total of 3 1/2 hours over 3 days on the phone, mostly on hold, waiting to talk to a person. I finally was told "that is beyond our control, you need to talk to someone in Customer Relations. FYI, if you try to call Customer Relations at 1-239-768-7547 the first thing you will notice is it is a "long distance call." The second thing you will notice is you will be on hold for a minimum of 30 minutes. The third thing you will find is that you aren't calling Sony Customer Relations. You are calling Product Support, who will ask you dozens of the same question, until you have wasted more of your day. Only after you get so angry you are ready to spit nails do they say "you need to talk to someone in Sony Customer Relations." Then the fun really begins, as Sony Customer Relations is only open on Monday through Friday. On top of that they are never available, and after being on hold for another 30 minutes someone will come on the phone and tell you that, and suggest you call back the next day. See the pattern here? And, after your blood pressure is sky high, then you will have a person come on the phone and tell you that “Sony does not compensation Customers for time and inconvenience, no matter how bad it has been.“ And, they will also say “since you returned the defective tv they can not assist you until you buy another of their tvs.” Anyone else see the problem here? The sad part is we were willing to try the new Sony KDL40 EX400, but as compensation for all of the issues we have faced all we asked was them to send us a $40.00 set of the Sony HDMI cables for our tv. But, apparently they do not care about their Customers. I told them that I no longer buy Sony, and I will make sure no one else makes the same mistake. This company isn't the Sony you and I grew up with. They are a joke, their products are junk and their Customer Service is the worst I have ever experienced besides Dell Computers. We will go with the Vizio or Samsung. Read more Less