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User Reviews: NETGEAR WGR614 Wireless-G Router
Simple to use
Just got my new wireless router along with a Netgear WG511 laptop card and I had them up and running in about 15 minutes. My DSL connection uses pppoe that requires a login using software called Enternet. I was skeptical about how easily the wireless router would connect over such a system since it isnt simply an always on ethernet connection coming out of the back of the modem. But the router included an insert with a list of ISPs and a chart that showed exactly how to set your settings. I was connected on the first try and it has worked like a charm ever since. Fantastic product. I have no idea what support is like because I havent had the need to contact anyone (and dont expect to have to either.) Its great to be unleashed.
Was this review helpful? Yes - NoNETGEAR WGR614 Cable/DSL 54 Mbps Wireless Router R
Pros: Trouble free for 6 months and probably forever
Cons: Installation instruction is lacking
I had to call Netgear tech support and was up and running in few minutes. If the instructions would indicate that the reset button must be pressed for 30 seconds the telephone call would have been unnecessary.
Was this review helpful? Yes - NoExcellent easy-to-use router
Pros: Easy to use, good reception, looks cool
Cons: None
I am a computer technician and I recommend this router and Netgear adapters to all of my clients. They are very easy to set up and use, and problems are very rare. A+ overall.
Was this review helpful? Yes - NoManager
Pros: Sale
Cons: Sale
This is the worst thing I ever had. Support team know nothing. Unprofessionals. I spend hours and hours with them finally they decided to exchange it but I have to pay for the shipping. NEVER AGAIN. NEVER!!!!
Was this review helpful? Yes - NoFrustrating
Pros: hmmm, perhaps getting a refund
Cons: knocked cable modem out of service, couldn't register
Last Sat. I attempted to replace a d-link RJ45 router with a WGR614 Netgear wireless G router. It worked for a few moments, then knocked out my cable internet connection (RCA cable modem). I tried to work through the instructions and debug procedures for several hours. I called Comcast, plugged the modem to the pc directly, which still didn't restore the connection, and made an appointment for service to restore the cable internet. Then I called called Netgear support. To use phone support, you have to register your product online, difficult when its knocked out your connection, so I hung up.
An hour later, my internet connection started working (Ok direct to pc, or w D-link, but Netgear would kill it), so I tried to register the Netgear online, but it said the SN was invalid! I called, and after holding about 20 minutes, got a support technician who said my product wasn't registered and started to terminate the call, but I insisted on support and he explained that somWas this review helpful? Yes - NoVery poor product!
Pros: Can't find one.
Cons: Bad support, bad QC, bad router
I purchased a WGR614v2, and for about 2 weeks it continually had intermittent problems. In many tests, I finally narrowed it down to it's inability to handle large amounts of file transfers/packets.
I upgraded the firmware, and the problem still persisted. I opened up a trouble ticket with Netgear and they advised me that the router was defected and to return it for a replacement. I went back to CompUSA, and received a replacement (no problem from CompUSA). This time I received a WGR614v3.
The same exact problem persists with this new router. After another 2 hours with tech support from Netgear, they advised me to return this one and to try again! Infact, they even advised me to get a WGR614v2 instead of a WGR614v3! I'm afraid not! 2 routers out of 2 are defective! That doesn't say much for their QC or their products in general.
To emphasis that it IS their router(s) that are defective, I can connect to neighbors APs (Linksys and Actiontec) with no problem what-so-ever! It is only when I connect to a NetGear AP, that this problem exist.
Run, don't walk, from Netgear!Was this review helpful? Yes - NoNetgear router WGR614v5
Pros: there are NONE
Cons: technical support and customer service doesn't exist
router continuously dropped connection, was not compatable with DSL motem I had. Also after exttensive testing I conducted using this router I found that it is unsafe for an unexperienced user to use, it is very easily hacked into allowing your valuable and sensitive information to become vulnerable. Tech support is based in India and you can never understand what they are saying, which they only read from a text book of how to correct problems. SO in fact are clueless of how to fix any problems. They are also rude and very degrading to customers. I have worked with computers for 30+ years and have never been treated with such disrespect in my life The router was defective from the purchase ( and I exchanged it 3 times) which I have come to find that all their products are. They wanted to charge me to replace the router. Customer service does not return phone calls nor is helpful. Do yourself a favor get a LYNKSYS router, I have used these products for years now and have never encoutered a problem.
Was this review helpful? Yes - Noexcelent
Pros: easy to use all in one device
Cons: none
i bout it on sat morning had a few beers, set it up pissed, no problems.
Was this review helpful? Yes - Nouser
Pros: terrible
Cons: terrible
This is by far the worst product on the market. There is no service from Netgear. This is a DEFECTIVE product and needs to be recalled.
You will lose connection after 10 mins or so everytime.
If you say this is a good product, keep it for awhile and then review it again.
Give it back and buy a Linksys.Was this review helpful? Yes - NoFixed every problem I had
Pros: Works
Cons: none
This router replaced the Linksys POS model I was using. It fixed every single compatibility and connectivity problem I had - and I had a lot of them. If reviewers can't get this router to work, they are defective, not the product. Nothing could
have been easier.Was this review helpful? Yes - No
Compare Prices: NETGEAR WGR614 Wireless-G Router
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